The Role
Owns the strategy, roadmap, optimization, and long-term vision for the Oracle HCM platform, with emphasis on the HCM Help Desk, Tier 0 self-service, and agentic AI initiatives. Leads requirements prioritization, backlog management, configuration, testing, vendor solutions, stakeholder alignment, and adoption of process standards. Manages and develops an HRIS analyst team while overseeing projects, budgets, timelines, and enterprise HR technology improvements.
Summary Generated by Built In
Position Summary:
The Manager of HCM Experience is responsible for the optimization, evolution, and long-term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise.
A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self-service capabilities and championing the organization's future agentic AI efforts within the HCM ecosystem.
This position is based out of our corporate headquarters in Reading, PA and is fully on-site.
Major Responsibilities:
• Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.
• Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience.
• Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle’s emerging AI capabilities.
• Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long-term strategy
• Gather and prioritize cross functional requirements using persona-based thinking, ensuring alignment to HRIS guiding principles and global process standards
• Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production
• Facilitate workouts, large-scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.
• Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards
• Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities
• Develop Statements of Work (SOWs) and manage vendor-delivered solutions within defined project budgets and timelines
• Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels
• Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities
• Foster a collaborative, high-performing team culture with a shared commitment to quality, innovation, and continuous improvement
• Other projects and tasks as assigned.
QualificationsQualifications:
• Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field — Preferred
• Equivalent work experience accepted in lieu of degree
• 5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment — Required
• Proven ability to lead cross-functional initiatives across complex, matrixed organizations — Required
• 2+ years of people management or team leadership experience — Preferred
• 10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform, including system configuration, business analysis, reporting, issue resolution, and process design — Preferred
• Experience leading HCM system or module implementations — Preferred
• Experience with Oracle HCM Help Desk module and Tier 0 / self-service support strategies — Preferred
• Exposure to or active interest in agentic AI applications within HR technology ecosystems — Preferred
• Advanced proficiency in technical writing and process documentation
• Advanced understanding of business systems architecture and HCM platform design
• Strong project management skills including backlog management, timeline oversight, and stakeholder coordination
• Intermediate data analysis and reporting capabilities
• Working knowledge of project methodologies and product management frameworks
• Familiarity with Oracle HCM Cloud and the broader HR technology landscape
• Strategic thinker with the ability to balance customer needs, proactively driving process improvements while maintaining long-term vision with near-term execution
• Exceptional communicator — able to translate complex technical concepts clearly for non-technical audiences at all levels of the organization
• Strong collaborator with a track record of building relationships and driving alignment across diverse, cross-functional teams
• Skilled negotiator with demonstrated vendor management and contract oversight experience
• Adaptable and creative in problem solving; resilient and composed under pressure
• Committed to continuous learning, personal accountability, and the development of others
• High integrity with the ability to handle sensitive, confidential, and executive-level compensation data with the utmost professionalism
• Regular, predictable, full attendance is an essential function of the job
• Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer
Penske is an Equal Opportunity Employer
Penske is an Equal Opportunity Employer.
About Us About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- 5 or more years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment
- Ability to lead cross-functional initiatives across complex, matrixed organizations
- Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field
- Equivalent work experience in lieu of a bachelor's degree
- 2 or more years of people management or team leadership experience
- 10 or more years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform
- Experience leading HCM system or module implementations
- Experience with the Oracle HCM Help Desk module and Tier 0 or self-service support strategies
- Exposure to or active interest in agentic AI applications within HR technology ecosystems
- Advanced technical writing and process documentation proficiency
- Advanced understanding of business systems architecture and HCM platform design
- Strong project management skills, including backlog management, timeline oversight, and stakeholder coordination
- Intermediate data analysis and reporting capabilities
- Working knowledge of project methodologies and product management frameworks
- Familiarity with Oracle HCM Cloud and the broader HR technology landscape
- Vendor management, negotiation, and contract oversight experience
- Regular, predictable, full attendance
- Successful completion of employment application, background investigation, and drug screening
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
