The Role
Leads quantitative and qualitative research initiatives, including market studies, competitor benchmarking, customer research, surveys, interviews, and focus groups. Analyzes findings, develops business cases, translates insights into strategic recommendations, and presents results to stakeholders. Maintains research repositories, monitors market trends, coordinates vendors and timelines, supports workshops, and mentors junior team members while using AI-enabled research tools.
Summary Generated by Built In
Key Responsibilities
Research & Analytics
- Lead end-to-end research initiatives including market studies, competitor benchmarks, customer experience research, and industry benchmarking.
- Design and execute quantitative and qualitative research methodologies, including surveys, interviews, focus groups, and desk research.
- Analyze survey findings and research outputs to identify trends, opportunities, and business implications.
- Translate complex and ambiguous business questions into structured research approaches and analytical frameworks.
- Synthesize large volumes of data into clear, concise, and decision-ready insights.
- Apply a consultative and structured problem-solving approach to support business and strategic initiatives.
- Connect research findings to business objectives and formulate practical recommendations.
- Craft business cases that links findings to business objectives and financial outcomes so leaders can make decisions to invest, priorities or stop.
- Challenge assumptions through forward-looking perspectives and evidence-based analysis.
- Support Strategy, Innovation, and Discovery teams with actionable insights and strategic recommendations.
Stakeholder Engagement
- Partner with stakeholders to understand business challenges and research requirements.
- Present insights, recommendations, and research findings in a compelling and influential manner.
- Facilitate discussions and workshops to gather insights, align stakeholders, and drive outcomes.
Knowledge Management & Innovation
- Curate and maintain research repositories, knowledge assets, and insight libraries.
- Monitor emerging market trends, consumer behaviors, and industry developments.
- Leverage AI-enabled tools such as Microsoft Copilot, Claude, or similar technologies to enhance research productivity and analysis.
- Support and mentor junior team members on research methodologies and project delivery.
- Coordinate research activities, timelines, vendors, and stakeholder engagements.
- Ensure proper documentation and governance of research outputs.
- Qualifications
- Bachelor's Degree in Business, Economics, Marketing, Statistics, Psychology, Social Sciences, or related disciplines.
- Postgraduate qualification is an added advantage.
Relevant Work Experience
- Minimum 4-5 years of experience in consulting, strategy advisory, research, market intelligence, analytics, or insights-related roles.
- Experience in management consulting, strategy consulting, or market research firms is highly preferred.
- Banking experience is advantageous but not mandatory.
- Proven experience in quantitative research design, survey development, analysis, and interpretation.
Competencies & Skills
- Strong analytical and critical thinking skills.
- Structured problem-solving and consultative mindset.
- Quantitative and qualitative research expertise.
- Ability to convert insights into business recommendations.
- Excellent stakeholder management and communication skills.
- Workshop facilitation and presentation skills.
- Familiarity with Agile ways of working.
- Proficiency in AI productivity and research tools (e.g., Microsoft Copilot, Claude).
- Strong report writing and storytelling capabilities.
- Attention to detail and execution discipline.
Skills Required
- Bachelor’s degree in Business, Economics, Marketing, Statistics, Psychology, Social Sciences, or a related discipline
- 4–5 years of experience in consulting, strategy advisory, research, market intelligence, analytics, or insights-related roles
- Experience in management consulting, strategy consulting, or market research firms
- Experience in banking
- Quantitative research design, survey development, analysis, and interpretation experience
- Quantitative and qualitative research expertise
- Strong analytical, critical thinking, and structured problem-solving skills
- Ability to convert insights into business recommendations and financial business cases
- Stakeholder management, communication, workshop facilitation, and presentation skills
- Strong report writing and storytelling capabilities
- Familiarity with Agile ways of working
- Proficiency with AI productivity and research tools such as Microsoft Copilot or Claude
- Postgraduate qualification
CIMB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CIMB and has not been reviewed or approved by CIMB.
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Parental & Family Support — Parental leave and family resources are presented as particularly strong, including up to six months paid maternity leave in Malaysia, up to 30 days paid paternity leave, adoption leave, lactation rooms, and childcare facilities. Targeted assistance is also noted for single parents and those with children who have special needs.
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Healthcare Strength — Health coverage is broad, with medical plans, mental-health services, wellness programmes, health checks, onsite clinics or dentists in some locations, and disability insurance. In Malaysia, a 24/7 emotional-wellbeing careline and access to mental-health professionals and other coaches are also highlighted.
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Flexible Benefits — Benefits are described as customizable through a flexible-benefits programme, allowing employees to tailor coverage toward medical care, family support, or wellbeing needs. Flexible work options such as hybrid working and adjusted hours are also part of the package in many locations.
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The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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