At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Manager, Governance, Risk & Compliance, GRC - Reston
Why We Have This Role
As Qualtrics continues to grow and expand its operations, the complexity of managing governance, risk, and compliance (GRC) increases significantly. The GRC Manager plays a crucial role in ensuring that our organization meets its regulatory obligations and effectively manages risks with information security, data protection, and operational integrity. This position is key to aligning Qualtrics practices with industry standards and best practices, building a culture of accountability. The GRC Manager is responsible for developing a comprehensive roadmap using a risk framework, facilitating audit processes to maintain compliance and safeguard the organization’s reputation. By integrating GRC functions across departments, the manager helps to create a unified strategy that promotes organizational resilience and enables Qualtrics to navigate the evolving regulatory landscape. Ultimately, their efforts are essential for building trust with customers and stakeholders, ensuring sustainable business operations.
How You’ll Find Success
- Thought Leadership: Establish yourself as a trusted advisor by providing insights and best practices on security and compliance for Qualtrics and Qualtrics Customers
- Engineering Engagement: Build and maintain strong relationships with key stakeholders, understanding their security needs and offering tailored solutions.
- Strategic Counsel: Proactively identify emerging regulatory/security risks and shape security strategies that align with business goals and regulatory requirements for Qualtrics and our customers.
- Risk Oversight : Grow our risk assessment program and proactively manage risk while enabling business growth.
- Sales Enablement : Support sales by growing our brand as a trusted partner, increased transparency and reducing friction with our customers.
How You’ll Grow
- Network and Collaborate with some of the biggest companies in the world
- Shape Industry Standards: Participate in leading security conferences, thought leadership initiatives, and industry working groups to influence the future of cybersecurity practices.
- Executive Presence: Gain direct exposure to executive-level decision-making refining your strategic communication and influencing skills.
- Expand Your Expertise: Continuously enhance your knowledge and skills in security and compliance through training, certifications, and hands-on experience in varied client environments.
Things You’ll Do
- Develop and implement governance frameworks, risk management strategies, and compliance policies tailored to organizational needs.
- Conduct regular risk assessments to identify vulnerabilities and recommend mitigating controls.
- Collaborate with cross-functional teams to ensure GRC frameworks are integrated into operational processes.
- Establish and maintain key performance indicators (KPIs) to measure the effectiveness of governance and risk management initiatives.
- Prepare and present reports on the organization's risk posture and compliance status to executive leadership and the Board of Directors.
- Oversee audits, regulatory compliance efforts, and ensure timely reporting of findings.
- Maintain up-to-date knowledge of relevant laws, regulations, and standards impacting the organization’s operations.
- Work closely with Engineering and Product on current and future releases to ensure we are taking a proactive approach to GRC and regulatory compliance.
What We’re Looking For On Your Resume
- Bachelor’s degree in Business Administration, Information Security, Risk Management, or a related field.
- 10+ years of experience in governance, risk management, compliance, or a related field, with at least 3 years in a managerial role.
- Technical Expertise: Deep understanding of regulatory compliance, risk management, and security frameworks (e.g., FedRAMP, Protected B, HECVAT).
- Familiarity with cloud security principles and practices is desirable.
- Ability to foster a culture of collaboration and continuous improvement within the team.
- Strong Understanding of Regulations and Standards
- Risk Assessment and Management Skills
- Leadership and Team Management
- Communication and Interpersonal Skills
- Technical Proficiency in Security and Compliance Standards
- Analytical and Problem-Solving Skills
What You Should Know About This Team
- Our GRC team is small and covers regulatory requirements globally. We have customers in every region of the world at all sizes.
- Our team is moving to a new technical GRC approach that strictly audit mindset.
- Trusted Advisor: Share insights and best practices on regulatory and compliance needs within the company that supports customers in highly regulated industries
- Build Strong Relationships: Collaborate with key stakeholders to understand their security needs and provide tailored solutions.
- Support Our Technology Teams: Craft narratives and lend your technical expertise during Governance and Risk oversight.
- Shape Strategic Security Strategies: Identify emerging risks and align security strategies with clients' business goals
Our Team’s Favorite Perks and Benefits
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q, Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
