Manager, Global Gaming Partnership Accounts

The Partnerships Account Manager will liase between Carnival Corporation cruise brands and assigned casino partners, with a primary goal of generating casino revenue by driving growth. The focus will be on Carnival Corporation’s three largest North American brands, and other brands where appropriate.

The Account Manager is responsible for overseeing existing and new partnerships to increase overall value and acquisition across Carnival Corporation’ cruise brands. This includes overseeing the day-today management of the partners and events, and development and implementation of strategies and processes to grow profitable casino business across partnership accounts. The development of relationships and rapport within the organization and with external partner stakeholders will be essential to this role. 

Additionally, the Account Manager will manage day-to-day oversight of partner accounts, including but not limited to facilitation of events, activities, creation and execution of marketing communications or materials, and addressing partner needs and concerns as quickly and effectively as possible.

Essential Functions:

• Manage performance and reporting of assigned partners to achieve annual casino revenue targets 

• Serve as the "face" of the company to the partner, managing and negotiating tactics with partner in the best interest of the company.

• Ensure Marketing Terms of partnership are achieved, such as specific number of partner VIP Groups and Casino Voucher Events, and management of Loyalty programs.

• Suggest programs and operational efficiencies based on partner performance data.

• Manage the day-to-day operations of the partnership, including event schedules, communication plans, guest/partner inquiries.

Knowledge, Skills & Abilities:

• The Account Manager will have oversight of the day-to-day management of assigned partner relationships, across functional teams and multiple cruise brands.

• Ability to manage multiple partners with different marketing and communication plans. An understanding of organizational strategy and casino marketing is key. Ability to problem solve with creative solutions that benefit both our company, and the partner is needed.

• Possess a level of comfort as the key contact with outside partners. Serve as the "face of the company."  Presentation skills, as well as development of presentations is highly desirable.  A general understanding of casino analytics is helpful.

• Ability to manage a high level of strategies and tasks across partnerships, working independently to maintain and grow partner relationships. CRM skills a plus.

• Understanding of workplace policies and procedures and familiarity with team collaboration tools and techniques required.

• Strong time management and organizational skills

• Self-motivated and reliable individual with effective collaboration skills.  Understanding of the value of the team. Demonstrated professionalism in all interactions and tasks.

Qualifications:

• A minimum of two years' experience in Marketing and Event Planning is required. Bachelor's Degree.

• Highly organized and detail oriented. Experience in Event Planning and/or Account Management in the hospitality/travel industry is preferred.  Casino Marketing and/or Cruise Industry experience preferred.

Travel: Some travel required.

Work Conditions:

Physical Demands: 

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states:  FL, GA, TX and NC.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 

  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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