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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Manager, Fraud Prevention & Detection is responsible for the day-to-day management of the Fraud Prevention & Detection team. Our SoFi Fraud Prevention & Detection team is responsible for developing, implementing, and overseeing the process to identify, prevent, and mitigate fraudulent activities within our SoFi Member accounts. As a leader, this person will analyze fraud patterns, and trends to advise management in creating and driving strategic decisions for our fraud prevention and detection initiatives.
What you’ll do:
- Provide strategic and operational leadership for the day-to-day management of the Fraud Prevention & Detection function, ensuring alignment with organizational risk, regulatory requirements, and service-level expectations
- Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity
- Serve as a subject matter expert on fraud risk strategies, creating an open feedback loop to iterate policies, tools, and workflows based on frontline insights and evolving threats
- Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
- Establish and maintain departmental standards, KPIs, and quality assurance frameworks to drive operational excellence, scalability, and superior customer experience
- Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity
- Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified
- Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
- Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
- Handle any special projects as assigned by management
What you’ll need:
- 5+ years of fraud leadership experience
- 3+ years of fraud prevention and detection experience in the banking, financial services, or other related industries required
- Knowledge of check, ACH, Zelle, crypto, wire, debit/credit card and other payment channels operating rules
- Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations
- Experience collaborating with Workforce Management
- Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
- Excellent critical thinking and problem-solving skills
- A detail-oriented and process-oriented approach
What the Team is Saying
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
