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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Manager, Fraud Investigations will be responsible for overseeing Fraud Investigators and Fraud Specialists that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain.
What You’ll Do:
Manage team of Investigators and Fraud Specialists to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
Provides ongoing mentoring, coaching, and counseling to Fraud Specialists and Investigators to drive production and quality goal achievement
Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements
Lead and coach Fraud Specialists and Investigators on productivity while driving accountability and efficacy
Develop and implement SOPs for new processes
What You’ll Need:
5-8 years of fraud experience
Minimum of 4+ manager leadership experience
Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
Subject matter expert for Fraud Prevention and Investigation – including process, processes, controls, and KPIs
Demonstrate ability to lead, coach and mentor teams
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills
Nice to Haves:
A CFE or similar industry designation
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
