Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Franchisee Excellence Team is responsible for supporting BURGER KING® Franchisees to enable Franchisee success, increase Franchisee engagement, and prepare Franchisees with foundational skills and knowledge necessary to thrive in their businesses. The Manager of Franchisee Excellence will be responsible for the development, management and continuous improvement of BK’s Franchisee Training programs. This role reports to the Senior Manager of Franchisee Excellence & Support who in turn reports to the Director of Franchisee Excellence & Support for Burger King North America.
Roles and Responsibilities:
Enable Franchisee success through the creation and delivery of robust learning programs
Lead the implementation of projects with Franchisees to ensure timely scaling of supported
Increase new Franchisee engagement through the delivery of targeted learning programs.
Assist in the onboarding and skill development of new and existing corporate field team members.
Collaborate with corporate field teams, cross-functional partners, and Franchisees to support the execution of operations support programs.
Provide ongoing assessment of Franchisee capability and opportunities for training interventions
Help identify opportunities to improve and innovate new training systems.
Serve as an internal consultant with cross-functional teams and brand ambassador with Franchisees.
Skills & Qualifications:
Experience working in restaurant management, specifically QSR and/or fast casual preferred
5+ years of professional experience in operations and/or client success roles; consulting experience is a plus
Excellent training facilitation skills
Ability to demonstrate effective problem-solving and critical thinking skills
Experience in supporting project management tasks
Strong communication and interpersonal skills to assist in developing and maintaining relationships with internal stakeholders and Franchisees
Basic understanding of franchise business models, restaurant P&L, and performance
Excellent organizational skills
Proficient with Microsoft Office (Excel, PowerPoint, and Outlook)
Bachelor's degree preferred
Willingness to travel approximately 25%
#burgerking
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Restaurant Brands International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Restaurant Brands International and has not been reviewed or approved by Restaurant Brands International.
-
Parental & Family Support — Parental and family support is positioned as a standout, including a comprehensive global paid parental leave program with adoption and surrogacy-related assistance. This strength is framed as consistent within corporate/Support Center roles and described as a signature element of the package.
-
Healthcare Strength — Healthcare and wellness coverage is described as broad, including medical-related benefits, disability coverage, flexible spending accounts, and global telemedicine/EAP with no copays. Mental wellness support is repeatedly emphasized as part of the overall benefits design.
-
Equity Value & Accessibility — Equity participation is highlighted as a distinctive element at senior levels, including company equity and a director+ bonus swap feature with substantial RSU matching. This ownership-oriented structure is portrayed as a meaningful lever that can increase total rewards for eligible roles.
Restaurant Brands International Insights
Similar Jobs
What We Do
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over 29,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for good framework, RBI is working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.
Why Work With Us
At RBI, our big dream is to build the most loved restaurant brands in the world. We are growing fast, thinking faster, and constantly exploring. At RBI, we recognize that guests no longer make food decisions based only on the food itself, but rather the entire experience surrounding the meal - and that experience is becoming increasingly digital.
Gallery
