Manager, Franchise Customer Onboarding and Partnership

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Franchise Customer Onboarding and Partnership
Manager, Customer Onboarding and Partnership
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
This role offers a dynamic and energetic individual to enable Payment Facilitators' participation on the Mastercard global ecosystem through customer-facing opportunities to enhance ecosystem performance and educating such participants on the dynamics of being in the business.
The successful candidate acts as the primary interface with Payment Facilitators, Customers and Customer facing teams regarding Service Provider Registration Program, Franchise Management Program and Network Enablement Management Program.
Responsibilities will include:
Acquirers must ensure compliance with Mastercard Standards including but not limited to onboarding, registration, transaction coding requirements related to their Payment Facilitators. Acquirers must also strengthen their screening of new Payment Facilitators, as well as closely monitor new risk signals in transaction data, while ensuring their Payment Facilitators remain compliant with local laws and Mastercard Standards. The Manager is responsible for coordinating and managing activities related to Acquirers and Payment Facilitators across the EEMEA region.
The Franchise team is looking for an expert in merchant acquiring domain with the following responsibilities, such as, not limited to:
1. Manage Acquirers and payment facilitator lifecycle activities, including registration, licensing supplements, and program participation.
2. Identify acquirers, merchants, payment facilitators, and other ecosystem participants requiring registration or additional enablement, and coordinate completion of required processes including following the escalation process and taking necessary actions including conditional approval or declining the application
3. Coordinate with internal stakeholders (Legal, Risk, AML, Regulatory, Account Management, and Global Franchise teams) to support end to end execution.
4. Support stakeholders on matters related to payments fraud management, approval rates, chargebacks, and scheme compliance
5. Support the Network Enablement Partner (NEP) Program onboarding of the Payment Facilitators.
6. Conduct operational reviews for Customers, Payment Facilitators, and other Service Providers.
7. Identify and commercialize solutions to address customer pain points and improve ecosystem performance.
8. Develop and deliver training materials and solution-based sessions for internal and external stakeholders.
9. Designing internal and external reports that help identify poor performance areas and hence need urgent attention.
10. Support delivering consulting engagements to support acquirer performance optimization (trainings, performance optimization projects, mandatory FMP reviews).
11. Identify opportunities to improve processes, enhance customer experience, and support regional growth objectives.
Experience/Knowledge:
The ideal candidate will have worked with acquirers on operations, onboarding the merchants and Payment Facilitators, fraud and/or merchant compliance with scheme standards or have experience in selling tools and solutions in this space. 5+ years in the payments industry, merchant acquiring operations, product management, or fraud management.
Competencies: • Communication: Strong verbal and written communication, including delivering presentations, is necessary at both business and technical levels. • Collaboration: collaborates effectively by taking ownership without being asked and working with team members to achieve common goals aligned with Mastercard values. • Execution: drives execution with strong follow-up of action items, making efficient use of time and incorporating contingencies into planning and following through on commitments. • Performance: is focused and results driven, able to identify opportunities for Franchise Solutions and other Mastercard services. • Flexibility: exhibits flexibility and commitment demonstrated by remaining focused when unanticipated changes occur and by effectively resolving conflicts to accomplish goals. • Problem solving: Identifies root causes of problems thanks to data analysis, think creatively to find and implement solutions, rather than just raising issues. Can analyze data and build new reports.• Strong organizational and coordination skills, with the ability to manage multiple initiatives and stakeholders simultaneously. • Analytical mindset with experience working with data, reports, and documentation• Languages: Fluent in English, any other language is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.