The specialised role is responsible for (1) reviewing compensation calculation; (2) establishing and overseeing the governance framework, SOPs, and controls for agency debt collection and distribution compensation within Finance Operations. This role acts as a control function (second line within Finance Operation), ensuring payroll calculations for agency and broker channels are accurate, and processes executed by Agency Administration are accurate, compliant, and consistently applied, including the review and approval of settlement plans. The role is to ensure that decisions on collections, settlements, and compensation are aligned with financial reporting, integrity, risk appetite, and cash-flow objectives.
Key Responsibilities:
Agency Debt Collection Governance (Checker Role)
Own and maintain finance operations SOPs, policies, and controls for agency debt collection
Review and challenge aging reports, high-risk accounts and actions proposed by Agency Administration, ensuring policy compliance and correct financial treatment
Perform targeted checks on accounts and transactions to confirm execution, documentation and GL alignment Provide insights and recommendations to strengthen credit control and bad-debt prevention
Distribution Compensation Governance & Oversight
Lead end to end SOPs and control design for distribution compensation within Finance Operation
Act as checker for compensation runs, exceptions, and manual adjustments, ensuring maker/checker, reconciliations and GL consistency
Coordinate to support the new compensation system go-live Q4 2026 (full transition by early 2027), embedding controls, reports, and Finance-led processes
Settlement Framework & Policy Oversight
Define and maintain a standard settlement framework (criteria, approval limits, discounts/waivers, repayment terms) aligned with Finance policies and risk appetite
Review and approve settlement and repayment proposals, ensuring sound financial impact assessment (P&L, provisions, write-offs, cash)
Monitor settlement outcome and trends (recoveries, write-offs, repeat delinquencies) and recommend policy or process refinements
Controls, Governance & Stakeholder Management
Ensure all processes meet internal control, audit, and regulatory requirements
Keep process maps, SOPs, and control matrices current
Lead or support control self-assessments, remediation actions and audit requests relating to agency debt and compensation
Act as the Finance Operation counterpart to Agency Administration and other stakeholders, ensuring operations align with Finance’s control framework and Finance-led operating model
Qualifications
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Bachelor's degree in Finance, Accounting, Business or related discipline
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Over 6 years of experience in finance operations, control, commission/compensation operations or similar roles in insurance industry
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Demonstrated experience in governance, internal controls and SOP design, ideally a maker/checker environment
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Experience working with agency/distribution channel and commission or incentive systems is highly preferred
Skills Required
- Bachelor's degree in Finance, Accounting, Business or related discipline
- Over 6 years of experience in finance operations, control, commission/compensation operations or similar roles in insurance industry
- Demonstrated experience in governance, internal controls and SOP design
- Experience working with agency/distribution channel and commission or incentive systems
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
