Manager, Experience Rating and Refunds

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary:

As the Manager, Experience Rating and Refunds, you will manage Experience Rating Refund (ERR) functions and the team to ensure that contract provisions are respected, fiduciary responsibilities are fulfilled, effective controls are maintained, and experience reports are delivered in an accurate and timely manner. In this role, you will utilize metrics to track performance, identify gaps, and adjust work assignments and processes. 

Key Responsibilities:

• Provide direction and oversight of ERR activities and the ERR team to develop and maintain efficient and effective workflows to ensure accurate and timely delivery of experience reports, while ensuring that all controls are followed.
• Review and approve experience reports prepared by team members to ensure that alternative funding arrangements are administered according to contractual provisions.
• Serve as Administrator of ERR supported source systems and perform routine reconciliation and analysis of information across multiple systems. Investigate discrepancies and implement corrections as appropriate to ensure that refunds/retro premiums are processed correctly. Review and check alternative funding agreements, amendments, and renewal letters.
• Lead and drive process and technology initiatives to improve productivity, cost savings, and quality. Develop training and cross-training objectives for the team to ensure effectiveness and continuity of work functions.
• Provide consultative services to internal and external customers as a trusted SME in the ERR space.
• Partner with stakeholders and provide analytic accounting and system support as needed to meet business needs.

Skills & Background You’ll Need:

Education: Bachelor’s degree in mathematics, accounting, finance, business or a related field.   

Experience: 

• 2 - 5 years related work experience with emphasis in reporting, system reconciliation or the equivalent combination of education and/or relevant experience.
• Advanced skills in Excel (required)
• Prior experience with Power BI, SAS, & Python (preferred).

Key Behaviors of a Successful Candidate:

Winning together: Excellent verbal and written communication skills with the ability to build relationships with team members and key stakeholders across the organization. Actively participates in cross-functional initiatives with a low-ego, team-oriented and collaborative approach to enhance subject matter expertise while contributing to project success. Anticipates customer needs and responds with sensitivity to deadlines and time constraints. 

Improvement Mindset: Continuous learner - actively seeks out learning opportunities and demonstrates intellectual curiosity regarding the story behind the numbers. Ability to translate complex concepts into meaningful and actionable information to improve existing processes. Strong analytical, conceptual, and critical thinking skills with a solutions-oriented mindset to help drive results “next level.”

Adaptability: Thrives in a fast‑paced environment and responds effectively to evolving business priorities. Utilizes creative problem-solving techniques to address new circumstances and presents solutions.

Developing People: Strong leadership skills, with a proven record of establishing long-term goals, providing organizational motivation, and driving accountability with the team to consistently meet deadlines. Provides coaching, mentoring and development opportunities for individual team members and fosters a team culture focused on collaboration, accountability, and continuous improvement. 

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.