Manager, Epic

2000 16th St, Denver, Colorado, 80202-5117, United States of America

GENERAL PURPOSE OF THE JOB

An Epic Manager is responsible for the high-level success of one or more teams providing implementation and production support for nephrology practices using the Epic CKD and related products. This includes product, project, resource, and time management as well as coaching, training, organizing, planning, and budgeting. This individual will work with internal and external stakeholders to ensure proper usage and acceptance of the CKD system.  This role specifically will oversee four team members who support the user, security, and provisioning process. This role includes responsibility over all aspects of the process by which new users are added to Epic.

General Information about the Epic CKD Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.

DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

ESSENTIAL DUTIES & RESPONSIBILITIES

Team leadership

• Direct management of team including analysts, trainers, project managers, and support staff
• Training, mentorship, and coaching

Production support

• Monitor ServiceNow for incidents and requests assigned to team
• Oversight of team-owned work ques and error queues
• Some on-call responsibilities for urgent issues

Project management

• Provide escalation support for team members working on new implementations
• Engage with third parties to ensure successful contracting and connectivity
• Support project success in remaining on time, on budget, and within scope

Product management

• Oversee success of Epic upgrades and releases
• Work in Nova, Orion, Asana, and other tools to ensure build completion
• Work with end users and SMEs to understand enhancement and optimization requests
• Oversee product roadmap design and execution

Communication and stakeholder management

• Maintain positive and productive relationships with stakeholders
• Address escalations and concerns

Other duties as assigned.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Required

• Bachelor’s Degree
• 5+ years of technical experience in Epic security including senior-level system build
• Certified in at least one, ideally 3+ Epic areas
• Experience working in multiple large and complex healthcare organizations
• Experience leading small to mid-sized teams (direct or indirect leadership is okay)
• Strong at creating new processes
• Able to thrive in a fast-paced environment

Preferred

Knowledge and experience in the following areas:

• Epic Community Connect
• Epic training processes and learning management systems
• Active Directory account creation
• Using ServiceNow
• Nephrology and kidney care
• Project management
• Hardware set-up processes

Proficiency with the following tools:

• Epic tools such as Orion, Nova, and Sherlock
• Microsoft Office products

Prior management experience

Project management functional experience

Product management functional experience

One or more of the following Epic Build Certification(s):

• Cadence, Prelude, Real Time Eligibility, Referrals
• EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
• Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router,
• Data Courier
• Security
• Reporting Workbench

Project Management Certification (PMP or CAPM)

TRAVEL AND TIME REQUIREMENTS

Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions of the position.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment

Level III – Moderate noise (e.g., business office with computers or printers, light traffic).  No required tasks involved greater exposure to blood, body fluids or tissues than would be encountered by a visitor.  The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual Requirements

Vision adequate to perform the essential duties/responsibilities of the position.  May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demand

Physical requirements can vary.  These must be reviewed with management.  However, in general, the position requires the following activities:

• Ability to lift a minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.