Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
Practice Optimization Managers work with and advising clinic operators and leaders to maximize revenue cycle performance. Managers are experts in identifying issues, root cause analysis and able to provide thoughtful insights demonstrating executive presence to top level leaders. Managers lead Partners in providing consultative insights, recommendations for physician practice activities in the following areas: Registration, Scheduling, Time of Service Collections, Pre-Authorizations/Referrals, Charges, Charge Reconciliation, Charge Lag, Patient Portal Utilization and Patient Satisfaction. The manager is the face of the Practice Optimization department to their market practice leaders and associates while supporting and developing their direct reports.
Job Responsibilities:
- Management of multiple clients, encompassing their complete revenue cycle processes and all associated tasks
- Makes informed and timely leadership decisions and leads teams with a focus on meeting objectives and goals
- Evaluate and assess the quality of work of direct reports and strategies that impact team performance and engagement
- Delegate and assign tasks and projects while ensuring timely and efficient completion
- Develop, implement, reinforce, and adhere to strategy, SOPs, policies, and procedures
- Gather data and documentation from team members on identified process enhancements
- Work alongside and in conjunction with Pre-Access on identified acute related issues, such as referrals, pre-authorizations, etc
- Collaborate seamlessly with other revenue cycle teams to address and resolve issues while delivering a high level, personalized service within the defined team scope
- Ability to lead teams and meetings professionally while building strong relationships
- Oversees and manages escalated tasks or issues for assigned clients and direct reports
- Provides feedback, coaching, corrective action (including terminations) and manages performance
Guidance and support of staff responsible for performing the following tasks, along with the capability to perform these responsibilities:
- Assess and examine revenue cycle processes for multiple clients (front end – first phone call through charge submission/reconciliation).
- Conduct in-depth root cause analysis and deliver actionable recommendations.
- Adept at independently conducting research to formulate solutions to challenges.
- Create educational content derived from root cause analysis and instruct practice staff.
- Work alongside and in conjunction with Pre-Access on identified acute related issues, such as referrals, pre-authorizations, etc.
Experience We Love:
- Must have Epic Administrator Certification. Must pass the Certified Revenue Cycle Representative Examination offered through Healthcare Financial Management Association within 90 days of hire, unless already certified.
- 5-7 years of previous experience
- Dedicated and compassionate servant leader to inspire and empower team members, prioritize their growth and well-being, and foster a culture of service, collaboration, and continuous improvement.
- Influences by building trust and finding collaborative solutions that lead to action.
- Clear understanding of the revenue cycle operations in a physician practice.
- Capacity to emphasize the connection between front-end and back-end revenue cycle operations.
- Ability to perform critical thinking in-depth analysis of root cause of an issue and identify efficient and effective solutions.
- Manipulating and preparing data for root cause analysis including reporting on KPIs.
- Must have excellent written and verbal communication skills with the ability to speak/present to client leadership utilizing Executive Presence.
- Proficiency with multiple EHR platforms.
- Proficiency in Microsoft programs including Word, Power Point, OneNote, and Excel at a minimum.
- Ability to adjust quickly and seamlessly to abrupt change.
- Ability to travel when needed.
- CRCR Certification, or willingness to obtain within 9 months of hire
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Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
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Innovation
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Work-Life Flexibility
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Leadership
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Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
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Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
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Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
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Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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What We Do
Ensemble Health Partners is a leading innovator in revenue cycle management, helping healthcare providers improve financial outcomes and patient experiences with an unrivaled depth of expertise and best-in-class technologies. Ensemble offers full revenue cycle outsourcing as well as a comprehensive suite of healthcare financial management point solutions. With clients spanning the U.S. and Europe, we have been helping to improve healthcare outcomes for millions of patients while saving hundreds of millions of dollars for healthcare providers. We are committed to bringing every provider that we support to the peak of revenue cycle excellence. Our approach forges true partnerships that dive deep into the details to find solutions and deliver results that last. Recognized with multiple industry awards and as a Becker’s Healthcare Top Workplace, Ensemble is setting a new standard for provider support services - redefining the possible in healthcare by empowering people to be the difference.
