Make a difference. Be happy. Grow your career.
Manager - Advisory Services - Epic Implementation

The Manager - Advisory Services - Epic Implementation is responsible for supporting the strategy and direction of Nordic's Epic implementation business line. The Manager - Advisory Services - Epic Implementation is responsible for solution development, sales enablement, and delivery oversight related to assigned projects. The Manager - Advisory Services - Epic Implementation ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work on a regular basis.

Key Responsibilities

• Serving as the central point of contact to oversee and/or complete all phases of a project, including project design, initiation, planning, execution, monitoring and controlling, and closing to ensure all projects - whether directly managing, executing the work, or providing oversight
• Building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigating project risks
• Monitoring and managing the project resources, scope, timeline, and budget adherence
• Communicating effectively with all project stakeholders while serving as an escalation path to managing concerns or issues, which may occur through collaboration or referral to the appropriate department or position
• Working with Nordic teams on sales enablement activities, which includes onsite presentations and proposal creation
• Serving as a thought leader for the service line by creating media content, including webinars, podcasts, white papers, and blog posts, regarding key industry trends in relation to Advisory Services to educate prospective and existing clients
• Representing Nordic by attending conferences and client presentations regarding Nordic's Advisory Services; co-presenting with Advisory Services leadership when necessary
• Teaching internal Nordic classes when necessary
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
• Partnering with Advisory Services leadership to support the overall performance of the service line by supporting service line vision and initiatives, establishing goals, and reporting achievement progress
• Acting as point of escalation for project team and client
• Performing services directly for clients as necessary
• Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
• Researching healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
• Staying abreast of the latest technology, regulations, and news relating to Epic and healthcare IT, continuously evaluating market for opportunities that supersede competitors' products
• Overseeing product development, creation, and refinement while ensuring the strength of product offerings

Skills and Experience

• Bachelor's degree or equivalent experience required
• 5+ years' experience in Healthcare IT required
• 3+ years' experience implementing Epic in an application lead or project management capacity required
• Epic certification required; direct experience working for Epic preferred
• Prior experience and understanding of Epic's install methodologies required
• Proven ability to solve complex problems through development of creative and value-add solutions
• Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the business line
• Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
• Strong customer service attitude and skillset
• Proven ability in time management with strong attention to detail
• Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
• Demonstrated ability to work independently and collaboratively
• Must demonstrate and embody Nordic's maxims
• Organized with strong attention to detail
• Solid working knowledge with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
• Demonstrated ability to work under pressure and within time constraints

Additional Details

• Travel up to 50% of the time, including travel outside of regular work hours
• Working in Madison, WI, is not required but trips to the Nordic Home Office in Madison, WI will be expected