Manager - Enterprise Applications- CRM

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Salesforce Administration & Delivery Manager leads the Salesforce administration team and delivery of platform enhancements and projects.

The manager partners with business stakeholders and the Business Transformation Group to understand needs, shape solution architecture, and recommend Salesforce and enterprise application solutions. The role provides functional leadership for Salesforce administration and coordinates with the integration team on data and connected-system needs. Responsibilities include but are not limited to:

• Lead, coach, and develop the Salesforce administration team; set priorities, assign work, and support team members in meeting objectives.

• Oversee Salesforce administration, platform support, access and configuration practices, data quality, releases, and issue resolution.

• Own the Salesforce enhancement roadmap and lead cross-functional initiatives from discovery and requirements through design, testing, implementation, and user acceptance.

• Partner with the Business Transformation Group and business stakeholders to define architecture, evaluate options, and propose solutions that address business needs.

• Gather and analyze requirements, develop or oversee technical specifications, and ensure delivered solutions fit business processes and user needs.

• Coordinate Salesforce integrations and related enterprise applications with technical teams, including the team responsible for ETL and integration operations.

• Oversee timely resolution of Salesforce and connected-system issues; communicate priorities, status, risks, and decisions to stakeholders.

• In partnership with the Director of Enterprise Applications, coordinate vendors and evaluate tools and platform capabilities that may improve operations.

• Promote consistent standards for documentation, change management, testing, security, privacy, and data handling, including established GDPR and PII procedures.

• Identify opportunities to streamline business and system processes and recommend priorities for the team and project portfolio.

Minimum Requirements include: 

• Bachelor's degree in computer science, information systems, business systems, or a related field is strongly preferred.

• 8+ years of experience in IT, enterprise applications, or a related field, including Salesforce and enterprise system delivery.

• Experience administering Salesforce and leading Salesforce enhancements, upgrades, or related application projects.

• Experience managing, supervising, or providing day-to-day leadership to a Salesforce administration team.

• Experience working across business units and technology teams to turn business needs into system solutions.

• Salesforce Administrator certification is highly preferred; additional Salesforce credentials are a plus, including Salesforce Agentic platform.

• Strong working knowledge of Salesforce platform capabilities, administration, and application support.

• Ability to lead projects, prioritize team work, and guide administrators through delivery and operational issues.

• Ability to bridge business and technical needs, assess solution options, and communicate recommendations clearly.

• Excellent communication, organization, stakeholder management, and problem-solving skills.

• Familiarity with ETL, data integrations, and data quality practices is useful.

• Experience in real estate, investment management, or a related industry is preferred.

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

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