Manager, Employee Services

High-Level Responsibilities

Onboarding Process

• Develop and implement comprehensive onboarding programs for new employees to facilitate a smooth transition into the organization.
   

• Coordinate with various departments to ensure all necessary resources, equipment, and access are available for new hires.
   

• Oversee the creation and maintenance of onboarding documentation, including employee handbooks, policies, and procedures.
   

• Monitor and evaluate the effectiveness of the onboarding process, making recommendations for improvements as needed.
   

Offboarding Process

• Develop and implement efficient procedures for offboarding employees, including conducting exit surveys and gathering feedback.
   

• Ensure all necessary paperwork, clearances, and exit procedures are completed in compliance with company policies and legal requirements.
   

• Coordinate with relevant departments to ensure the secure and timely removal of employee access, accounts, and data.
   

• Provide support and guidance to departing employees, addressing any questions or concerns they may have.
   

• Analyze offboarding data and trends to identify areas for improvement and develop strategies to enhance the offboarding experience.
   

Digital/Tools Enablement

• Ensure provisioning access to tools and software for new employees so have the necessary resources to perform their roles.
   

• Maintain an accurate inventory of tools, licenses, and resources to facilitate efficient provisioning and deprovisioning.
   

• Manage the process of revoking access and reclaiming tools and resources when employees leave the organization or no longer require access.
   

• Ensure that the provisioning and deprovisioning processes comply with organizational policies, security standards, and regulatory requirements.
   

• Ensure that tools audits are regularly conducted to examine and assess how tools and technologies are being utilized by users within Athena.
   

Team Leadership and Collaboration

• Supervise, mentor, and provide guidance to a team responsible for onboarding, offboarding, and digital/tools enablement.
   

• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
   

• Conduct regular team meetings to foster a positive and collaborative team environment, promoting open communication, teamwork, and continuous improvement.
   

• Handle any escalated issues or conflicts within the team or between team members and stakeholders.
   

Collaborate with cross-functional teams to ensure seamless integration of processes and data flow.