Manager, E-Commerce Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How we LEAD:

Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients’ stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fastpaced, high-volume environment, is organized, and can react quickly as business needs change.

The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing, maintain efficient logistic operations, and monitor various platforms to ensure a quality customer experience through the order life cycle.

How you’ll CREATE:

• Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores

• Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch

• Work closely with warehouse partners, to streamline communication and drive process and quality

• Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement

• Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks

• Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues

• Manual review, reporting and resolution of unfulfilled orders in the order management systems

• Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams

• Available outside of business hours as needed for high security campaign announcement support

Bring your VIBE:

• Preferred Bachelor’s degree in Business, Supply Chain, or a related field

• Supply Chain, eCommerce or Software Quality Assurance experience

• 2-5 years experience working e-commerce

• Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.

• A self-starter who is keen to identify opportunities for operational improvement and process documentation

• Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc)

• Knowledge of Shopify a plus

• Excellent verbal and written communication skills, with the ability to adjust as needed

• Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines

• Extremely detail-oriented and highly organized

• Trustworthy with sensitive information

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish