What you’ll be doing:
- Responsible for carry out in-depth evaluation when identifying business requirement, user stories for the project or functions assigned.
- Responsible to assist in project management end to end.
- Responsible for daily operational functions including developing policy and procedures, T & C, documentation, operation processes and services flow are updated.
- Responsible to manage minor and outstanding production issues.
- Assist to conduct testing ie. UAT, regression test, live test when required.
- Developing and conducting training and briefing to call center, helpdesk and branches.
- Responsible to collaborate and communicate with the design team, internal business stakeholders, operation team, technology team for project related.
- Assist in completion of all governance related processes.
- Identify risks and compliance that impacted to product and services.
What we are looking for:
- Strong product thinking (not just project management)
- Background in digital experience or mobile apps, with exposure to AI-driven features and/or personal finance rules (e.g. insights, recommendations, automation)
- Ability to translate business and customer needs into intelligent, scalable product experiences
- Confidence to challenge stakeholders and say “no” when needed
- Clear, structured communication
- Experience working in agile environments
Skills Required
- Strong product thinking and product management capability
- Background in digital experience or mobile apps
- Exposure to AI-driven features and/or personal finance rules (insights, recommendations, automation)
- Ability to translate business and customer needs into scalable product experiences
- Confidence to challenge stakeholders and say no when needed
- Clear, structured communication skills
- Experience working in agile environments
- Experience supporting UAT, regression testing, and live testing
- Experience with project management and daily operational/process documentation
- Experience developing and delivering training to operational teams
- Ability to identify product risks and ensure compliance and governance processes are completed
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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