The IT Manager for Hospital & Medication Management Systems leads a high-performing team responsible for the support, configuration, and optimization of Epic applications that enable inpatient clinical workflows, including documentation, ordering, and medication management. This role ensures inpatient clinical teams are equipped with reliable, intuitive, and efficient technology solutions that support quality patient care, regulatory compliance, and operational excellence.
The Technical Manager leads and develops a team responsible for the support and optimization of Epic modules supporting inpatient care, including clinical documentation, order management, medication ordering and administration, and pharmacy workflows. In this role, the manager oversees system configuration, enhancements, upgrades, and ongoing maintenance to ensure optimal performance, stability, and end-user experience. They manage the intake and prioritization of change requests, incident resolution, and enhancement delivery, ensuring alignment with clinical and operational priorities. The manager is accountable for ensuring that systems support safe, complaint, and efficient clinical workflows that enhance patient care and clinical decision-making. Additionally, they collaborate closely with nursing, pharmacy, clinical informatics, and operational leaders to align technology solutions with evolving care delivery models and partner with enterprise IT and Epic stakeholders to deliver scalable, integrated solutions that align with organizational standards and strategic priorities.
This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship.
Digital Operations and Service Delivery: Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms.
Team Leadership and Collaboration: Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.
Strategic Input and Planning: Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination.
Service Governance and Reporting: Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
Digital Analytics and Insights: Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations.
Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams.
This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus. Incumbent will be expected to work on campus approximately one day a month.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics). Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management. Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.
About UsMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics, or related field
- Minimum of 6 years progressively responsible experience in digital operations, IT service delivery, analytics, or program management
- Experience leading cross-functional teams and managing concurrent initiatives across complex organizations
- Experience supporting and optimizing Epic applications and Epic inpatient modules (clinical documentation, order management, medication/pharmacy workflows)
- Experience with digital reporting tools, performance dashboards, and user analytics platforms
- Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, and agile delivery models
- Experience in health systems, research environments, or regulated industries
- Must live within 100 miles of a Mayo Clinic campus and be able to work on campus approximately one day per month
- Must be authorized to work in the U.S. without visa sponsorship (Mayo Clinic will not sponsor or transfer visas for this position)
- Master's degree in Business Administration, Information Systems, Public Health, or related field
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
