The IT Manager for the Outpatient Core Unit leads a team responsible for the support, configuration, and optimization of Epic modules that enable ambulatory clinical workflows involving documentation, orders, and patient summaries. This role ensures outpatient clinical teams have reliable, user-friendly tools that enhance efficiency and care quality. The manager oversees system updates, change requests, incident resolution, and enhancement delivery, ensuring alignment with clinical needs and organizational standards. They collaborate closely with outpatient operational leaders, clinical informatics, and IT partners to ensure technology solutions are safe, scalable, and responsive to evolving care models. This position includes team leadership, project oversight, and coordination with Epic and enterprise stakeholders, playing a key role in advancing digital capabilities in the ambulatory setting.
As a leader within the Digital Technology organization, you will provide strategic and operational direction for cross-functional teams responsible for digital operations, service delivery, and platform performance. You will guide teams in delivering high-quality outcomes on time and within budget, while fostering a culture of collaboration, accountability, and continuous improvement.
This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship.
Digital Operations and Service Delivery: Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms.
Team Leadership and Collaboration: Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.
Strategic Input and Planning: Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination.
Service Governance and Reporting: Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
Digital Analytics and Insights: Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations.
Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams.
This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic. Expectation is 20% of time spent on campus.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics). Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management. Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.
About UsMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Bachelor's degree in IT, Computer Science, Data Analytics, Business Administration, or Health Informatics
- Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management
- Experience supporting and configuring Epic ambulatory modules or equivalent EHR systems
- Experience with digital reporting tools, performance dashboards, and user analytics platforms
- Proven ability to lead, mentor, and manage cross-functional teams and partner across complex organizations
- Must live within 100 miles of a Mayo Clinic and be available hybrid (~20% on campus)
- Authorized to work in the U.S. without visa sponsorship
- Master's degree in Business Administration, Information Systems, Public Health, or related field
- Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, and Agile delivery models
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
