Manager, Digital Ecosystem

Inside the Role

Daimler Truck North America is not only the market leader with its vehicles, but also a constant innovator of technology solutions. As the manager of the Digital Ecosystem team, you lead a team of experts in business processes, product design, UI/UX, cloud and data analytics as well as state-of-the-art software engineering to build the future of our digital ecosystem which creates digital experience for customers, dealers and sales staff.
With more than 1,100,000 vehicles on the road and over 550,000 connected trucks that might be the biggest IoT devices to date, we receive billions of signals every day, that creates a unique opportunity for our customers, dealer and business to disrupt out of the core of our value chain. You are responsible for building an ecosystem that connects and orchestrates existing digital solutions and platforms, enhances them with IoT data and sets the organization up for future development right into this environment. But we don’t want to limit ourselves, we believe in open innovation which is why third-party integration will play a key role in this initiative to be successful. The speed of innovation in and around the vehicles like smart tires or trailers, traffic and weather information, entertainment and much more is unprecedented and needs to be leveraged.
This team is the key enabler for our service strategy around connectivity, warranty, maintenance, financial and many solutions that we will offer.

In this highly cross-functional and also global initiative it will be crucial to be well rounded in business innovation, service design, software development while having knowledge of the trucking industry.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Building the Digital Ecosystem for the largest commercial vehicle manufacturer in the world which creates state-of-the-art experience for customers, dealers and sales staff
• Lead the end-to-end integration of diverse systems within the digital ecosystem — including SaaS platforms (SAP Commerce Cloud, Salesforce CRM & CPQ), custom cloud-native applications, legacy systems, Identity & Access Management (IAM), and Payment Gateways — with a strong focus on API management, secure data exchange, and scalable interface architecture to enable seamless, compliant, and efficient business operations.
• Oversee the development, optimization, and support of the Salesforce CPQ platform, enabling the Connectivity Services product catalog, revenue recognition, and transactional system.
• Champion a data-driven, market-informed product vision & strategy for Customer and Dealer portals, and own the portfolio roadmap and lifecycle.
• Own and drive the strategy, development, and lifecycle management of a key Connectivity (Vehicle Telematics) solution, specifically focused on Mapping and Geofencing capabilities, ensuring alignment with customer use cases, regulatory requirements, and DTNA’s broader connected vehicle vision.
• Effectively lead, mentor and build the product management team while working together to create world-class digital product capabilities.
• Establish process to systematically understand customer’s needs and wants. Drive strategic and operational product decisions using the voice of the customer.
• Collaborate with cross-functional teams and executive leadership in North America but also globally to bring features and products to market that bring value to our customers, and continue to drive DTNA’s technology leadership position in the connected vehicle space.
• Negotiate strategic business development agreements with third party connectivity partners to deliver value to mutual customers.
• Oversee product requirements and coordinate product pilots by working directly with fleet customers and the dealer network.
• Ensure teams have the full context and understanding of the customer and business environment to create valuable solutions.
• Drive alignment of portfolio priorities utilizing SAFe, Agile and Scrum methodologies.  Effectively design product delivery plans based on priorities, set clear/measurable objectives and deploy team resources appropriately to achieve business goals.
• Ensure successful cross-functional collaboration by ensuring that agreed upon KPIs and specifications are achieved for new, complex product(s), upon delivery by DevOps team.
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals.

Knowledge You Should Bring

• Bachelors degree in Computer Science, Business, Digital Marketing or related field and 8+ years of professional relevant experience
• Experience of building, managing, retaining and coaching interdisciplinary teams in the tech or transportation industry
• Demonstrated ability to lead and develop high performance, cross-functional product management teams that scale
• Ability to provide clear direction, set measurable goals and give insight on commercial vehicle, transportation and technology industry trends
• Strategic thinker, with strong organizational skills, and ability to present work to executive stakeholders
• Experience working with cloud-based platforms, and delivering software products and services in a fast-paced environment
• Experience working in sales, aftersales and with dealerships
• Ability to communicate, influence and partner effectively using strong verbal and written communication
• Ability to establish credibility through vision, thought leadership, technical expertise and implementation
• Experience working in a global business environment
• Tools: M365 suite, especially PowerPoint, Excel and TEAMs, Jira, Confluence, Unity, Unreal, Adobe Experience Cloud
• Methods: Scrum, KanBan, SAFE, Boston Waterfall, OKRs
• An attached resume is required

Exceptional Candidates Might Have

• Master of Business Administration, preferred
• Familiarity with reporting and data analytics tools such as Azure Data Explorer, Alteryx or Tableau
• Successfully led cloud projects from idea to go live

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.