Manager - Digital Design MY

As a Product Designer, you will play a critical role in designing intuitive and compelling user interfaces for our digital banking products. You will work closely with cross-functional teams, including UX researchers, developers, and product managers, to transform user needs and business goals into elegant and functional design solutions. Your work will directly impact how customers interact with our digital banking services, ensuring a seamless and enjoyable experience.
Key Responsibilities: 

Design and Development: 

• Create user-centered designs by understanding business requirements, user feedback, and usability findings.
• Develop wireframes, prototypes, user flows, and high-fidelity mockups to communicate design ideas effectively.
• Collaborate with developers to ensure the implementation of designs aligns with the intended user experience and visual quality.

User Experience Enhancement:

• Conduct user research and usability testing to gather insights and validate design decisions.
• Analyze user feedback and data to iterate on designs and improve overall user experience.
• Stay updated on the latest design trends, best practices, and technologies to continuously improve our products.

Cross-Functional Collaboration:

• Work closely with UX researchers to incorporate user research findings into design solutions.
• Partner with product managers to align designs with business objectives and product goals.
• Collaborate with marketing and content teams to ensure a cohesive brand experience across all digital platforms.

Design System Contribution:

• Contribute to the development and maintenance of the design system, ensuring consistency and scalability across products.
• Create and document design patterns, components, and guidelines for use by the broader design team.

Innovation and Continuous Improvement:

• Explore and experiment with new design tools and methodologies to enhance the team's design capabilities.
• Propose innovative solutions to design challenges, contributing to the overall growth and success of the digital banking platform.

Key Dimension of Impact: 

User Satisfaction: Creating designs that meet user needs and expectations, leading to higher satisfaction and positive feedback.

Engagement and Retention: Designing experiences that encourage users to engage with the product more frequently and stay longer, increasing overall customer retention.

Brand Consistency: Ensuring that all digital touchpoints reflect the brand's values and messaging, enhancing brand loyalty and trust.

Design Consistency: Ensuring that all design elements are consistent across the product, contributing to a seamless user experience.

Inclusive Design: Ensuring that the product is accessible to all users, including those with disabilities, to broaden the user base and promote inclusivity.

Job Specification *

Bachelor’s Degree in Design, Human-Computer Interaction (HCI), Fine Arts, or a related field.

Relevant Work Experience 

• 4 years of experience in product design, preferably within a digital banking or financial services environment.
• Proven experience with design tools such as Figma, Sketch, Adobe XD, or similar.
• Experienced in implementing seamless user experiences across a variety of devices and platforms.
• Experience working in an agile/scrum development process.
• Experienced in the Financial Services Industry is desired

Required competency and skills

• Strong portfolio showcasing experience in creating user-centric designs, including wireframes, prototypes, and visual mockups.
• Solid understanding of user-centered design principles and practices.
• Excellent communication and collaboration skills, with the ability to articulate design decisions to non-design stakeholders.
• Strong problem-solving skills and attention to detail.
• Ability to negotiate required UX with vendors, management, and product managers.
• Understanding of basic front-end languages: HTML5, CSS3 Javascript is desired.

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