TITLE: Manager, Desktop Engineering
DEPARTMENT: Information Technology
LOCATION: Boston, MA
REPORTS: Director of Desktop Engineering
Job Overview:
We are seeking a highly skilled Desktop Engineering Manager to join our team. The successful candidate will be responsible for managing and maintaining our global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will work hands-on and lead the team to build and maintain the Microsoft modern endpoint management technologies (Autopilot, Entra/Intune etc.), perform automated software delivery, deploy software and patches, generate reports, troubleshoot issues escalated from our Service desk, and evaluate and propose new technologies. This role requires a proactive approach to issue management and a keen ability to collaborate with cross-functional teams to deliver robust and reliable IT solutions.
Key Responsibilities
- Proactively identify potential operational and security threats to the endpoints and the supporting services managed by the team and develop plans to remediate or mitigate those threats
- Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform
- Develop and maintain a thorough understanding of standard desktop components, including all agents and policies for various Information Security and other management agents
- Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
- Support and maintain various infrastructure including but not limited to Windows and Apple MDM platforms, Windows managed print environments etc.
- Work closely with the Information Security Team and Desktop Engineering team to maintain an appropriate balance of security, usability, performance and manageability
- Package software for automated deployments, providing logic for handling new installations, upgrades, and managing dependencies
- Provide tier-3 support upon escalation from other teams
- Create detailed reports for software distribution, inventory, and compliance purposes
- Write detailed documentation and provide appropriate knowledge transfer
Technology Experience
- Strong understanding of fundamental Windows technologies, including WMI/WQL, Microsoft Installer, etc. as well as supporting network protocols such as DHCP, DNS, etc.
- Strong understanding of Microsoft cloud-based device management technologies (Autopatch, Autopilot, Intune, Entra and the M365 suite of applications)
- Strong understanding of Microsoft Intune, with advanced knowledge of application deployment, patch management, operating system deployment, client maintenance, troubleshooting, and writing queries
- Extensive experience with enterprise security products
- Experience with various scripting and programming languages (i.e. PowerShell, Python, YAML)
- Ability to query and manage data directly via SQL and/or Excel using Power Query
- Knowledge and experience with utilizing Microsoft technologies such as Power BI and Power Platform a plus
- Knowledge of ITIL concepts; ITIL Foundation Certification a plus
- Financial industry experience a plus
Requirements and Qualifications
- Bachelor’s degree or equivalent work experience
- Able to multitask, prioritize, and manage time efficiently
- Excellent verbal and written communication skills
- Microsoft certification preferred (not required)
- 5+ years’ experience supporting enterprise desktop systems
- Very strong analytical ability, strong judgment and problem analysis techniques
- Strong interpersonal skills and must be able to lead and work successfully on a team.
- Strong customer service skills with the ability to work in a fast-paced, changing environment
- Ability to understand business requirements and develop solutions to meet those needs
- Proven team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
- Knowledge of ITIL concepts
- Financial industry experience is a plus
Top Skills
What We Do
Bain Capital is one of the world’s leading alternative investment firms. More than 1,200 Bain Capital employees work together at locations in Boston, Chicago, New York, San Francisco, Palo Alto, London, Dublin, Hong Kong, Shanghai, Guangzhou, Melbourne, Sydney, Madrid, Luxembourg, Munich, Mumbai, Seoul, and Tokyo to manage approximately $155 billion in assets.
Founded in 1984, Bain Capital has advanced a consulting-based approach to investment. We develop close partnerships with management teams around the world, uncovering valuable insights that drive long-term value to businesses and markets. We have expanded this approach beyond private equity to several asset classes, including credit, fixed income, public equity, venture capital, and real estate. We’re dedicated to responsible business practices, and environmental, social, and governance (ESG) standards are critical considerations in our investment approach.
We strive to create lasting impact for all stakeholders: our investors, our teams, our businesses, and the communities we’re a part of. We believe our shared values form the core of our competitive advantage:
- We develop exceptional partnerships. We know great outcomes come from great teams.
- We challenge conventional thinking. We think differently. We nurture a culture of deep objective inquiry and seek the full potential in every opportunity.
- We work with tenacity. We roll up our sleeves, dig in, and come to work every day searching for better outcomes.
- We believe character matters. We prize personal integrity and humility.
Our team also supports a variety of charitable and nonprofit organizations by donating time, expertise and resources through the Bain Capital Community Partnership. Bain Capital Children's Charity, founded in 1996, has proven this by providing more than $55 million to 350 youth-related causes thanks to contributions from the firm’s employees and partners.
Follow us for company news and updates.
