Manager - Deployment Services

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Manager, Deployment Services is responsible for managing day-to-day operations of the Configuration Center and Deployment teams. This role oversees project management and process improvement initiatives while ensuring internal and external customers receive outstanding service. This role will be based in Vernon, CA.
What You Will Do
* Manage the activities performed in all work areas within the Configuration Center and Deployment teams to include day-to-day operations, implementation of procedures, project and records management, collection and reporting of statistics, and budget/P&L activities.
* Hire, onboard, and oversee a team of coworkers including coaching, development and performance management.
* Develop and execute action plans geared towards increasing coworker engagement.
* Meet with supervisors and coworkers to communicate department and company information.
* Serve as an escalation point for special requests and exceptions.
* Educate Sales force and other departments on the Configuration Center service offerings.
* Plan, develop and facilitate changes in operational procedures, process improvement, coworker incentive programs, ISO documentation, best practices, work flow, personnel assignments, and infrastructure.
* Collaborate with management team to ensure departmental bench strength.
* Ensure safe working environment.
* Conduct tours as needed.
* Commute to the configuration and deployment in Vernon, CA on a daily basis. Occasional remote work possible, approved on a case-by-case basis.
* The general work hours will be 8:00 am to 5:00 pm and may change based on business need.
* Work after hours or weekend as business need dictates.
* Occasional travel as required.
What We Expect of You
* High School Diploma or equivalent.
* 2 years of supervisory experience.
* 5 years of working technical and configuration experience.
* Strong foundation in client computing
* Proficiency with laptop and PC configuration methods, including Chromebook White Glove enrollment, Windows imaging, Intune, and Autopilot
* Strong coaching and developing skills.
* Customer service orientation
* Strong verbal and written communication skills with the ability to effectively interact with all stakeholders.
* Strong analytical and problem solving skills.
* Aptitude to quickly learn new technology and to put it into practical use.
* Proficient in Microsoft Office applications.
* Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
* Bachelors Degree (BS).
* A+ Certification and Network+ Certification or equivalent.
* One year of prior management experience within CDW. Familiar with CDW's current systems and tools, is a plus. Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.