Manager Data Entry Processing

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are looking for a results-driven Lead Data Operations Coordinator to oversee our Diary Processing and Crediting Operations. This role is crucial for delivering the timely, high-quality local market data that our clients and the Media Ratings Council (MRC) depend on. You will be responsible for balancing people leadership with process excellence in a high-speed production environment. This is a hybrid role that combines the flexibility of remote work with in-office collaboration at our Guadalajara, Jalisco location.

Key Responsibilities & Impact Areas:

• Performance Management: Lead, coach, and mentor a team of frontline operations associates (Specialists and Analysts). Set clear goals, conduct regular check-ins, and manage performance, promoting Nielsen's values.
• Workforce Coordination: Coordinate, distribute, and prioritize the daily workload for all US local markets to ensure adherence to tight delivery deadlines and quality SLAs.
• Culture: Use creative approaches to engage staff, drive alignment across multi-location teams, and foster a high-performing, root-cause resolution culture.
• Delivery Excellence: Maintain accountability for the team achieving an overall Entry-Level Accuracy rate of 99.5% or greater while ensuring all market closeouts are delivered on time.
• Escalation Point: Serve as the primary escalation point, resolving complex issues by coordinating solutions across various stakeholders including Policy, Reference Data, Reporting, and offshore teams.
• Compliance: Ensure strict adherence to Standard Operating Procedures (SOPs) and complex business rules, mitigating risk across all audio diary processing and crediting workflows.
• Process Improvement: Drive continuous improvement efforts, identifying opportunities for process convergence, updating documentation, and supporting the successful implementation of new operational requirements.
• Change Agent: Assess the impact of technology and product changes on existing processes and lead the team through effective change management and necessary retraining.
• Operational Health: Partner with Operations Leadership to manage production schedules, monitor key performance indicators (KPIs), and proactively escalate any risks to established service level agreements (SLAs).

• +3 years of leadership experience overseeing team performance and delivery
• +3 years managing and processing complex data sets
• Advanced English proficiency written and spoken
• Has the ability to communicate clearly, concisely and effectively 
• Strong leadership skills
• Capable of evaluating process performance within an organization and of making recommendations for improvements
• Ability to recognize process gaps and redundancy
• Proficient with Google tools (Sheets, Slides, and Docs)
• Strong understanding of current Nielsen business, products, and processes, including business uses and requirements

What you can expect:

• Workplace Computer Equipment
• IMSS (Mexican Social Security Institute)
• 30 days of Christmas bonus (Aguinaldo)
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus

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