Manager, Cybersecurity & Operations

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Manager, Cybersecurity & Operations leads two key areas:

• Security Operations: monitoring, threat hunting, incident response, and day-to-day protection.

• Cybersecurity Infrastructure: managing core defenses like firewalls, endpoint security, identity and access controls, email and cloud security.

This role ensures OpenGov’s security tools and processes work together to protect our systems, data, and people. The ideal candidate is a hands-on leader who combines technical expertise with strong team-building and communication skills.

• Lead and mentor the SecOps and Cybersecurity Infrastructure teams to ensure unified protection across the environment.

• Define the roadmap for OpenGov’s security infrastructure aligned with GovRAMP and NIST.

• Establish KPIs and operational metrics for detection, response, infrastructure resilience, and uptime of security controls.

• Report on threat posture and infrastructure maturity to executives and key stakeholders.

Security Operations (SOC)

• Oversee threat detection, threat hunting, incident response, and log analysis for all environments.

• Drive optimization of SIEM/SOAR platforms and their playbooks for effective alerting, triage, and response.

• Act as the escalation point for major security incidents and coordinate cross-functional response efforts.

• Lead continuous improvement of runbooks, playbooks, and MTTD/MTTR metrics.

Cybersecurity Infrastructure

• Own the strategy and day-to-day management of network and endpoint security technologies including:

  • Firewalls / IDS / IPS / WAF

  • Endpoint Detection & Response (EDR/XDR)

  • Identity & Access Management (IAM/MFA/SSO)

  • Cloud Security Posture Management (CSPM)

  • Email Security & Anti-phishing Tools

  • Vulnerability Management and Patch Orchestration

• Partner with IT, Cloud Engineering, and Product teams to ensure secure network segmentation, hardened configurations, and reliable logging pipelines to the SIEM.

• Oversee lifecycle management, performance, and availability of all security appliances and tools.

• Drive automation and integration of security controls to reduce operational overhead.

• 5+ years of experience in cybersecurity with 1–3 years in a leadership/management role.

• Proven success leading Security Operations and Cybersecurity Infrastructure teams.

• Strong hands-on experience with firewalls, IDS/IPS, EDR/XDR, IAM, cloud security (AWS/Azure/GCP), and email protection platforms.

• Deep understanding of SIEM/SOAR platforms, threat hunting, and log analysis.

• Familiarity with frameworks: NIST 800 Series, NIST CSF, SOC 2, GovRAMP, FedRAMP, CIS Controls/Baselines, ISO 27001.

• Experience with network segmentation, vulnerability management, and automation/scripting (Python, PowerShell, Bash) is highly desirable.

• Excellent communication and leadership skills, able to present technical topics to executives and collaborate across departments.

Compensation:

$170,000 - $190,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches