Jobs at OpenGov

As a Customer Success Manager II, you manage a portfolio of customers, ensuring proactive engagement, retention, and adoption of software solutions while advocating for customer needs internally.

Support the deal desk and sales management by managing order forms, pricing analysis, CRM data (Salesforce), dashboards, and revenue recognition. Drive process improvements, ensure deal data accuracy, and provide ad hoc reporting to accelerate deal execution and sales insights.

Support deal desk and sales management by managing order forms, pricing analysis, CRM data (Salesforce), and dashboards. Ensure deal accuracy, revenue recognition (ARR/booking), drive process improvements, and provide ad hoc analysis to optimize commercial operations.

Lead HR Operations and Total Rewards with an AI-native mindset. Own compensation, equity, benefits, HRIS (Workday) operations, ATS (Ashby) administration, workforce analytics, compliance, and immigration. Partner with Enterprise Technology to embed LLMs and automation, build self-service HR experiences, manage vendor renewals, and lead a team delivering people insights to executives.

Lead HR Operations and Total Rewards with an AI-native approach. Oversee compensation, equity, benefits, HRIS (Workday), TA operations (Ashby), compliance, immigration, and workforce analytics. Build self-service, AI-enabled HR workflows, manage vendor relationships, run annual comp cycles, and partner with Finance, Legal, and Enterprise Technology. Hire, develop, and lead a high-performing HR operations and compensation team.

Lead HR Operations and Total Rewards with an AI-native mindset—building HRIS, compensation, benefits, analytics, and recruitment operations. Embed LLMs and automation into HR workflows, own global compensation and benefits strategy, ensure compliance across multi-state jurisdictions, and deliver predictive people analytics. Manage HR systems (Workday), ATS (Ashby), and vendors while leading a high-performing team and partnering with Finance, Legal, and Technology.

Support planning and execution of events and field marketing campaigns, coordinate logistics and vendors, assist on-site, create materials, track event performance, and collaborate with marketing, sales, and customer success.

The Enterprise Account Executive will lead sales efforts for OpenGov's product suite, manage customer relationships, generate leads, and drive sales presentations and contract negotiations. This role requires strong collaboration with marketing and pre-sales teams and a focus on meeting sales quotas, with significant travel requirements.

Lead and coach a team of 8-10 SDRs to meet quota, hold a personal monthly quota, analyze performance metrics, partner with marketing, hire and onboard new SDRs, and develop talent for AE and CSM roles while refining processes with Sales leadership.

Lead end-to-end delivery for enterprise, multi-product SaaS implementations for government clients. Manage cross-functional teams, program governance, scope and change control, risk mitigation, go-live readiness, executive communications, and change management. Drive portfolio-level issues, mentor PMs, and translate delivery observations into product and process improvements.

The ERP Specialist Account Executive leads sales efforts for OpenGov's product suite, manages customer relationships, generates leads, collaborates with marketing, and drives contract negotiations to meet sales goals.

Lead and deliver multiple SaaS implementation projects: define scope, timeline, and deliverables; manage stakeholder communications; drive solution development with cross-functional teams; identify and mitigate risks; support sales and SOW creation; occasionally travel for customer training and relationship building.

Lead end-to-end implementations of OpenGov ERP for public-sector customers: gather data requirements, configure the platform, train administrators, act as technical point of contact, collaborate with cross-functional teams, capture feedback for product, and drive best practices to ensure successful deployments and adoption.

Lead end-to-end customer implementations of the OpenGov platform: gather data requirements, configure the platform, train administrators, act as primary technical contact, and collaborate with cross-functional teams to optimize workflows and capture customer feedback.

The Implementation Consultant oversees implementation projects for new OpenGov customers, ensuring effective communication, training, and support while optimizing workflows and customer satisfaction.

As a Customer Success Manager II, you will manage a portfolio of customers, driving proactive success and retention through strategic management and data-driven insights, while advocating for customer needs internally.

Lead full‑stack development of scalable cloud‑native SaaS features using React, TypeScript, Node, and GraphQL. Collaborate with cross‑functional teams, mentor engineers, troubleshoot complex issues, drive CI/CD/DevOps practices, implement observability, and incorporate AI‑driven UX and automation to deliver customer outcomes.

Lead end-to-end customer implementations of the OpenGov platform: gather data requirements, configure the platform, train administrators, provide technical support, and act as primary customer contact. Collaborate cross-functionally to improve workflows, document best practices, and capture product feedback to drive adoption and future enhancements. Work closely with engagement and adoption teams to ensure consistent customer experience and successful deployments for public-sector clients.

Build and own full-stack features end-to-end for a public sector ERP: APIs, microservices, frontend components, and AI-powered experiences. Use AI-assisted development tools daily, collaborate with Product and Design, ship and monitor production systems, and maintain high code quality through reviews and documentation.

The Sr. Software Engineer develops and enhances SaaS solutions for government, leading features in an agile environment and mentoring junior engineers.