Jobs at OpenGov

Manages Indian direct and indirect tax compliance, including TDS, GST, corporate tax, transfer pricing, and tax provisions. Oversees fixed asset accounting in NetSuite FAM across Indian and US GAAP books, depreciation, reconciliations, CWIP, audits, and month-end close. Maintains compliance calendars and control documentation, responds to tax notices and auditor queries, and develops AI-assisted reconciliation and compliance workflows with appropriate confidentiality controls.

Develop and lead end-to-end features for scalable cloud-native SaaS applications using ReactJS, TypeScript, GraphQL, and NodeJS. Translate business needs into technical solutions, troubleshoot complex issues, improve development processes, and promote operational excellence. Mentor junior engineers, guide technical decisions, collaborate cross-functionally, and help deliver AI-driven customer experiences in an agile environment.

Leads and coaches a six-person SDR team in Pune generating pipeline for OpenGov’s U.S. public sector sales organization. Responsibilities include managing performance metrics, creating execution and ramp plans, coordinating with U.S. sales leadership, improving lead handoffs, maintaining Salesforce and Outreach data quality, scheduling U.S.-aligned coverage, and developing team culture and skills.

Generate and qualify sales pipeline for OpenGov’s US public-sector market through high-volume outbound calls, emails, and LinkedIn outreach. Engage government decision-makers, explain OpenGov’s cloud platform and AI capabilities, qualify leads, and hand off opportunities to Account Executives. Maintain accurate Salesforce records, meet activity and pipeline targets, collaborate with marketing, and work US-aligned hours from Pune.

Build and ship scalable SaaS features for government agencies using ReactJS, TypeScript, GraphQL, NodeJS, and Python. Responsibilities include end-to-end full-stack development, technical design, debugging, cross-functional collaboration, AI-driven workflow development, operational improvement, and mentoring junior engineers. The role requires expertise in software engineering fundamentals, databases, algorithms, observability, GraphQL APIs, and event-driven architecture.

Guide local government finance teams through evaluating and implementing OpenGov ERP solutions. Conduct discovery sessions, map accounting and procurement workflows, configure recommended systems, deliver tailored product demonstrations, and execute proof-of-concepts. Support RFI, RFP, and RFQ responses, advise on government accounting and GASB compliance, document processes and configurations, and collaborate with Product Management and Professional Services on customer needs and implementation handoffs.

Manage a ~20-account enterprise portfolio to maximize retention, renewals, adoption, and expansion. Influence executives, resolve escalations, drive product improvements with Product and Sales, lead regional customer events, and mentor junior CSMs to scale digital transformation across public-sector customers.

Lead design and delivery of scalable, cloud-native SaaS features across frontend and backend. Collaborate with cross-functional teams, mentor junior engineers, troubleshoot complex issues, and drive adoption of CI/CD, observability, and AI-driven UX practices to improve product outcomes and customer success.

Manage a portfolio of approximately 80 SaaS customers, driving adoption, retention, renewals, and expansion. Identify at-risk accounts using health and usage data, execute churn-prevention plans, conduct executive business reviews, and align solutions with customer goals. Represent customer needs internally to Product and Engineering teams, while improving onboarding and success processes. The role requires commercial acumen, relationship management, analytical problem-solving, and experience managing high-volume customer portfolios.

Lead post-sales operations for Professional Services, Customer Support, and Customer Success Engineering. Manage forecasting, utilization, margins, capacity, headcount, systems implementations, AI workflows, metrics, close activities, cross-functional handoffs, and customer experience improvements. Lead a small operations team while partnering with Finance, Sales, R&D, HR, and customer leadership to improve performance and operational execution.

Build and deploy AI agents, integrations, and reusable tooling to accelerate ERP implementations for government customers. Partner with implementation teams to design, configure, and optimize AI-driven workflows, ensure secure, high-performance integrations, and document reusable assets to scale Professional Services delivery.

Leads complex government SaaS implementations from kickoff through go-live, including requirements validation, platform configuration, testing, database schema mapping, ETL, scripting, data migration, reconciliation, and customer enablement. Serves as the primary technical advisor to government stakeholders, reviews team configurations and data, improves implementation standards and tooling, and collaborates with project management, customer success, data integration, and product teams.

Own the architecture, integration design, data model, security, and technical roadmap for OpenGov’s global HR technology ecosystem. Lead Workday architecture across HCM, payroll, benefits, recruiting, talent, reporting, and security, while integrating platforms such as ADP, Ashby, CultureAmp, NetSuite, Snowflake, and Workato. Personally deliver complex configurations, integrations, and reports; govern data privacy and quality; mentor administrators; influence business and technical stakeholders; and guide AI, automation, vendors, and cross-functional HR technology initiatives.

Provide second-level technical support to employees and executives, troubleshoot and maintain hardware, software, networks, conferencing, and audiovisual systems, and manage IT assets. Lead training, documentation, knowledge-base development, process improvements, security policy implementation, vendor coordination, system monitoring, and project initiatives. The role requires five days per week in the office, hands-on technical work, lifting up to 50 pounds, and travel to OpenGov facilities as needed.

Lead end-to-end payroll and ERP implementations for government customers, manage data requirements and platform configuration, train administrators, design solutions, collaborate cross-functionally, gather product feedback, mentor team members, and drive strategic initiatives to ensure successful deployments and customer adoption.

Lead and coach a 12-15 person SDR team as a player-coach to meet quotas, run cadence (1:1s, call reviews), hire and ramp reps, own metrics and cross-functional prospecting strategies, and develop promotions into AE/CS/leadership roles.

The Business Systems Analyst (Salesforce) will configure and support Salesforce platforms, manage GTM tools, ensure data integrity, and participate in project management within a collaborative setting.

Design, build, and lead delivery of scalable cloud-native SaaS features across frontend and backend. Mentor engineers, troubleshoot complex issues, collaborate cross-functionally, adopt AI-driven tools, ensure observability and operational excellence, and drive continuous improvement.

The Sales Development Representative will generate leads, connect with government leaders, and support the sales process for OpenGov's technology solutions through effective communication and outreach.

The Sales Development Representative connects government leaders with OpenGov's technology, focusing on pipeline building, prospecting, and collaboration with Account Executives to secure demos and convert leads.