Jobs at OpenGov

As a Customer Success Manager II, you will manage a portfolio of customers, driving proactive success and retention through strategic management and data-driven insights, while advocating for customer needs internally.

Build and deploy AI agents, integrations, and reusable tooling to accelerate ERP implementations for government customers. Partner with implementation teams to design, configure, and optimize AI-driven workflows, ensure secure, high-performance integrations, and document reusable assets to scale Professional Services delivery.

Build and deploy AI agents, automations, and reusable assets to accelerate Professional Services implementations. Design integrations and retrieval/RAG systems, embed AI into product workflows, optimize agent performance, and support delivery teams with documentation, tooling, and cross-functional collaboration to scale AI-enabled implementations for government customers.

Sell OpenGov's ERP and AI-enabled public sector solutions within a defined territory. Manage territory planning, prospecting, demos, contract negotiation, and close complex enterprise deals. Collaborate with pre-sales, marketing, and cross-functional teams to meet quota, develop demand-generation campaigns, and maintain executive-level customer relationships.

Lead territory sales for a defined OpenGov product suite: prospect, manage full sales cycle, run demos, negotiate contracts, close complex enterprise deals, and collaborate with marketing and pre-sales to meet quotas while developing government executive relationships.

The Sr. Software Engineer develops and enhances SaaS solutions for government, leading features in an agile environment and mentoring junior engineers.

Provide advanced in-person and remote IT support as the primary escalation point, maintain office systems and AV/networking, manage assets, lead end-user training, document processes, mentor IT staff, support executives, and travel to sites for technical support and implementations.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

Lead territory sales for OpenGov ERP product suite: prospecting, demos, negotiations, and closing complex multi-suite ERP deals with government customers. Collaborate with pre-sales, marketing, and ERP POD leader, manage sales process (MEDDIC), develop demand-generation, and meet quota. Travel up to 50%.

Lead end-to-end payroll and ERP implementations for government customers, manage data requirements and platform configuration, train administrators, design solutions, collaborate cross-functionally, gather product feedback, mentor team members, and drive strategic initiatives to ensure successful deployments and customer adoption.

Lead and coach a 12-15 person SDR team as a player-coach to meet quotas, run cadence (1:1s, call reviews), hire and ramp reps, own metrics and cross-functional prospecting strategies, and develop promotions into AE/CS/leadership roles.

Design, build, and lead delivery of scalable cloud-native SaaS features across frontend and backend. Mentor engineers, troubleshoot complex issues, collaborate cross-functionally, adopt AI-driven tools, ensure observability and operational excellence, and drive continuous improvement.

The Business Systems Analyst (Salesforce) will configure and support Salesforce platforms, manage GTM tools, ensure data integrity, and participate in project management within a collaborative setting.

The Senior Accountant manages general ledger processes, financial reporting, and audit support, collaborating across departments to ensure accurate financial outcomes while implementing process improvements.

The Sales Development Representative will generate leads, connect with government leaders, and support the sales process for OpenGov's technology solutions through effective communication and outreach.

The Sales Development Representative connects government leaders with OpenGov's technology, focusing on pipeline building, prospecting, and collaboration with Account Executives to secure demos and convert leads.

The Sales Development Representative at OpenGov will generate leads, connect with government leaders, and utilize various tools for effective prospecting. Responsibilities include managing pipelines, collaborating with Account Executives, and attending events to build relationships. This role offers a path to full-cycle sales careers and focuses on delivering impactful solutions to local governments.

Lead full sales cycle in assigned territory for OpenGov ERP/AI solutions: prospecting, relationship building with senior government leaders, proposal and contract negotiation, demand generation, sales process management (MEDDIC), and meeting quota. Coordinate pre-sales and marketing to close complex, consultative deals and grow accounts.

The Sales Development Representative generates new sales leads, manages outreach through calls and emails, collaborates with Account Executives, and participates in trade shows to promote OpenGov's solutions.

Design, deploy, and maintain a highly available multi-tenant SaaS environment on AWS. Implement infrastructure as code, build and operate CI/CD pipelines, manage Kubernetes at scale, optimize cost and reliability, enforce cloud security and compliance (SOC2, StateRAMP), set up monitoring/alerting, lead incident response and post-mortems, and mentor junior engineers while collaborating cross-functionally.