About this role
We are seeking an experienced Manager of Customer Success to lead and grow a high-performing team. As part of a rapidly growing department, you’ll be at the forefront of building trusted, long-term relationships with our mid-market and enterprise customers. You’ll lead a talented group of Customer Success Managers, guiding them to deliver outcomes and experiences that consistently exceed expectations.
We’re looking for a leader who embodies our values—someone who puts the customer first, takes ownership, thrives in partnership, embraces growth, and represents excellence every day. While our team has strong foundations, we welcome fresh perspectives to strengthen proactive relationship-building and drive long-term customer health. If you’re passionate about driving customer value, retention, and advocacy in a fast-growing SaaS environment, let’s connect.
About DataSnipper
DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.
Founded in 2017, DataSnipper has skyrocketed to unicorn status, achieving a valuation of $1 billion following a successful funding round led by Index Ventures. With over 500,000 users across 160+ countries and offices in Amsterdam, New York, Kuala Lumpur, Tokyo, and Mexico City, DataSnipper is shaking things up - and we’re not stopping there!
What you will do
Exceed Customer Expectations: Champion a customer-first culture, ensuring every interaction drives meaningful value and strengthens long-term relationships.
Master Ownership: Lead, mentor, and inspire your team to deliver high-impact results with speed, quality, and accountability. Create and execute structured processes and playbooks that ensure consistent delivery across the customer journey.
Power in Partnership: Collaborate closely with Sales, Product, Marketing, and other teams to deliver seamless onboarding, adoption, and ongoing success.
Welcome Growth: Introduce process improvements and tools that elevate team performance. Support internal and customer adoption of best practices, ensuring smooth transitions.
Represent Excellence: Maintain high operational standards, using data to identify opportunities, risks, and performance trends and ensure delivery of best-in-class customer outcomes.
What you bring
Proven Leadership: 2+ years managing high-performing Customer Success teams, with a track record of delivering retention, expansion, and customer advocacy at scale.
Depth in Customer Success: 5+ years in customer-facing roles (SaaS/B2B preferred) with measurable results in customer value creation.
Playbook Builder: Experience designing, implementing, and refining structured processes and playbooks that drive consistency, efficiency, and customer impact.
Strategic Insight: Ability to synthesize customer feedback and usage data into clear recommendations for leadership, influencing product, service, and organizational decisions.
Ownership Mentality: A proactive, forward-thinking approach with a focus on delivering results and anticipating future needs.
Collaborative Spirit: Skilled at building cross-functional relationships, influencing outcomes without direct authority, and aligning teams toward shared goals.
Growth Orientation: Resilient, adaptable, and eager to learn from both successes and setbacks.
Domain Knowledge: Experience working with automation and productivity tools or accountancy and finance customers is highly desirable.
Bonus Skills: Familiarity with HubSpot, Vitally, Notion, Gong, Excel, and analytics tools.
What we offer:
Being part of one of the fastest-growing scale-ups in the Netherlands
Make an impact by disrupting the audit industry with us
28 vacation days on a full-time basis
Pension plan
Stock participation plan
Hybrid mode of work (at least 3 days onsite in our Amsterdam office)
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef
Access to OpenUp, the mental health and wellness platform
Friday drinks and multiple social activities for team building
If this sounds interesting to you, please apply. We can’t wait to meet you!
Top Skills
What We Do
Accelerate your Audit and Finance teams’ productivity. Drive company growth and resilience with DataSnipper’s Intelligent Automation Platform in Excel.
