Manager of Customer Success

Posted 7 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
Senior level
Security • Software
The Role
Leads a regional customer success organization comprising Technical Account Managers and Customer Success Operations Managers. Develops customer success strategies, strengthens customer relationships, tracks performance metrics, manages retention risks, gathers feedback, and collaborates with Sales, Product, Marketing, and Support. Reports outcomes to senior leadership while driving customer satisfaction, product adoption, revenue growth, and retention.
Summary Generated by Built In

Job Title: Manager of Customer Success
Department: Sales
Job Summary
The Manager of Customer Success leads a team of Technical Account Managers and Customer Success Professionals with a mission to drive customer retention, satisfaction, and growth. You will lead, manage, and enable a regional team that plays a critical role in ensuring the enablement and operationalization of Varonis for our customers. This role involves developing and executing strategic initiatives to enhance customer experience, ensuring alignment with company goals, and fostering strong relationships with key stakeholders.
Key Responsibilities
· Strategic Planning: Develop and implement customer success strategies that align with the company’s objectives and drive customer value.
· Team Leadership: Lead, mentor, and develop a team of Technical Account Managers (TAMs) and Customer Success Operations Managers (CSOMS), fostering a high-performance culture focused on meaningful customer outcomes.
· Customer Engagement: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business goals.
· Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of customer success initiatives and drive continuous improvement.
· Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success.
· Customer Feedback: Gather and analyze customer feedback to inform product development and service improvements.
· Risk Management: Identify and mitigate risks to customer satisfaction and retention, proactively addressing potential issues.
· Reporting: Provide regular updates to senior leadership on customer success metrics, initiatives, and outcomes.
Required Skills and Qualifications
· Experience: 5+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role.
· Education: Bachelor's degree in business, Marketing, or a related field; MBA or equivalent experience is a plus.
· Strategic Thinking: Strong strategic planning and execution skills, with a proven ability to drive customer success initiatives.
· Leadership: Excellent leadership and team management skills, with a track record of building and leading high-performing teams with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement.
· Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
· Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
· Customer Focus: A results-oriented mindset with a deep commitment to understand and meet the needs of customers. A proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
· Technical Acumen: Solid understanding of SaaS products and the ability to communicate technical concepts to non-technical audiences.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

#LI-Remote

Skills Required

  • 5+ years of experience in customer success, account management, or a related field
  • At least 3 years of experience in a leadership role
  • Bachelor's degree in business, marketing, or a related field
  • MBA or equivalent experience
  • Strategic planning and execution skills
  • Leadership and team management experience
  • Excellent communication and interpersonal skills
  • Analytical and problem-solving skills
  • Track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
  • Understanding of SaaS products and ability to communicate technical concepts to non-technical audiences

Varonis Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varonis and has not been reviewed or approved by Varonis.

  • Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, and vision options that start immediately in some locations. The package is frequently characterized as a strong part of the overall rewards offering alongside other core benefits.
  • Retirement Support — Retirement benefits include a 401(k) with company matching (or a pension plan by region), which strengthens the long-term value of the package. Participation is complemented by additional ownership programs that increase total-rewards attractiveness.
  • Equity Value & Accessibility — Equity-related rewards such as stock options and an employee stock purchase plan (ESPP) are a notable part of the total compensation mix. These elements are often cited as helping offset middling perceptions of base pay, especially where equity participation is accessible.

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The Company
HQ: New York, NY
1,894 Employees
Year Founded: 2005

What We Do

Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data on premises and in the cloud: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity, perimeter telemetry, and user behavior; prevents and limits disaster by discovering, classifying and locking down sensitive, regulated and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including data protection, threat detection and response, and compliance. Varonis started operations in 2005 and, as of December 31, 2018, had approximately 6,600 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.

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