Key responsibilities ✨
Team Leadership & People Management:
Hire, onboard, coach, and nurture a high-performing team (permanent employees and freelancers).
Foster a performance-driven, high-energy environment aligned with a cohesive "One Team" culture.
Revenue & Performance Management:
Secure and drive revenue from project renewals and Malt OPEN opportunities.
Monitor team KPIs, track progress toward ambitious targets, and report key metrics to executive leadership.
Operational Excellence & Scalability:
Tailor team processes and workflows to meet the specific requirements and regulations of public sector clients.
Identify operational bottlenecks and user pain points by establishing structured feedback loops and analyzing performance data.
Lead automation initiatives and product improvements in close alignment with Business Operations, Product, Tech, Data, and IT teams.
Cross-Functional Collaboration & Sales Partnership:
Build trusted, strategic relationships with Sales and Client Operations leads to align roadmaps and goals.
Partner with Finance and Commercial teams on RFP responses to ensure seamless operational delivery for new accounts.
Subject Matter Expertise:
Serve as the internal SME for Public Sector operationalization (e.g., purchase order management, renewals processes).
About you 🧑🚀
5 to 8 years of professional experience.
Proven track record in people management (managing teams of 3+ people).
Strong background in the Public Sector (or solid B2B services/consulting experience with public sector operational delivery).
Demonstrated experience in an Operations / Customer Success role or a Commercial / Sales team.
Hard Skills & Technical Expertise:Process Optimization & Scale Mindset: Demonstrated ability to spot inefficiencies and drive technical or operational enhancements.
Business Acumen & Pipeline Management: Solid understanding of commercial impacts, renewals tracking, and revenue drivers.
CRM Proficiency: Experience using Salesforce or equivalent enterprise CRM platforms.
Soft Skills & Core Competencies:Stakeholder Management & Influence: Ability to work effectively with cross-functional leadership (Heads of Sales, Client Ops).
Communication & Conflict Resolution: Skilled at handling internal/external friction and framing strategic messaging.
Adaptability & Ambiguity: Ability to thrive and execute in a fast-paced, rapidly evolving environment.
How to join the mission? 🚀
First call with our Talent Acquisition team to better understand your background and aspirations
Interview with Camille, your future manager to delve into your experience and the specifics of the role (45-60 minutes)
Home assignment to complete, which will be evaluated to assess your management logic and analytical skills
Final interview with a C-level executive to discuss Malt’s long-term vision.
Skills Required
- 5 to 8 years of professional experience
- Proven people-management experience, including managing teams of three or more
- Strong Public Sector background, or B2B services or consulting experience with public-sector operational delivery
- Experience in Operations, Customer Success, Commercial, or Sales
- Experience identifying inefficiencies and driving technical or operational process improvements
- Understanding of commercial impacts, renewals tracking, pipeline management, and revenue drivers
- Experience using Salesforce or an equivalent enterprise CRM
- Stakeholder management and cross-functional leadership influence
- Communication and conflict-resolution skills
- Ability to work effectively in a fast-paced, ambiguous environment
What We Do
Malt is a platform that connects businesses with freelancers, finding the perfect match for every project. Our mission is to provide everyone with the freedom to choose what work they do and who they do it with. By helping to redefine the world of work and the relationships we have with it we hope to empower everyone to shape their careers to fit exactly what they’re looking for. Malt was founded in 2013 by Vincent Huguet and Hugo Lassiège, who were both joined by Alexandre Fretti as Co-CEO in 2020. In March 2022, Malt acquired Comatch, enabling us to create a dedicated category for independent management consultants and interim executives where clients can access vetted expertise, known as Malt Strategy. We have now gained the trust of more than 550,000 freelancers and 70,000 clients, becoming one of the leading marketplaces for freelance talent. We are currently operational in nine countries and regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE and the UK. Malt has evolved into a successful scaleup with more than 700 employees from 44 different nationalities, who share the same values of care, ambition, joy and autonomy. Join us and become part of the future of work!
