Manager Customer Success Management

Posted Yesterday
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Atizapán de Zaragoza, México, MEX
In-Office
Entry level
eCommerce • Fintech • Information Technology • Software
The Role
Leads the Customer Success Management team and oversees customer relationships, contract processing, invoicing, payments, installations, service delivery, retention, and satisfaction. Monitors performance and survey data, resolves root-cause issues, coordinates internal teams and service providers, supports customer meetings, and delivers communications and presentations. Partners with Sales and business leaders to improve customer processes and ensure service and administrative targets are met.
Summary Generated by Built In
Provides leadership and oversight to the Customer Success Management group. Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction. ResponsibilitiesDirects the efforts of professional Customer Success Management Specialists. Works with Sales teams on retention of assigned customers by ensuring provision of exceptional customer care and follow-up. Ensures customers are met with on a regular basis in accordance with customer size and team activity. Collaborates with internal business leaders to introduce, change and enhance both internal and external processes. Attends customer meetings as a DN management representative. Delivers customer and leadership communications and presentations. Provides leadership to team members to ensure installations and all customer administration is meeting targets. Closely monitors customer survey results and looks for and resolves root cause issues as required. About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations


Diebold Nixdorf Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.

  • Healthcare Strength Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
  • Leave & Time Off Breadth Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
  • Wellbeing & Lifestyle Benefits Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.

Diebold Nixdorf Insights

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The Company
HQ: Hudson, OH
16,325 Employees

What We Do

Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation

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