New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY
To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful conclusion. Assist in the development in short and long term growth in the team.
WHAT YOU WILL DO:
- Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases
- Establish annual team MBO's and monitor on a quarterly basis in collaboration with the Director, Customer Programs
- Complete employee performance reviews for each team member
- Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board
- Support CPM Director’s efforts to monitor and control the Customer Programs departmental expense budget
- Ensure the Customer Programs team works within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to Financial Reporting
- Support and monitor staff adherence on departmental procedures and identify/implement system improvements, including related efficiency tools, that improve departmental performance
- Support and monitor Customer Program Managers upkeep of systems such as SR Manager, MRL and CRM
- Monitor CPM departmental metrics and work to ensure team is meeting goals and that action plans are in place where goals are not meeting plan
- Assist the team in monitoring the Master Production Schedule by participating in weekly meetings and providing feedback
- Represent Customer Programs in daily, weekly and quarterly key operational meetings when needed
- Create and maintain mutually beneficial long-term relationships with customers to support team members when necessary
- Establish effective relationships with internal cross functional teams
WHAT YOU NEED TO BE SUCCESSFUL:
- Bachelor’s degree in Business Administration or Communications or related business experience.
- PMP Structured Training / Certification
- 4+ years of hands on Project Management experience
- Full product knowledge
- Superior computer and organizational skills
- Goal orientated and motivated to achieve tasks within set timelines
- Ability to present information in a professional manner in both written and verbal communication
- Ability to work with minimum supervision and possess initiative to seek improvements
- Motivated self-starter with capabilities to work within a fast paced team oriented environment
*Travel is required for this position*
WHY JOIN OUR TEAM:
- Benefits Starting Day One of Employment!
- Health, dental, and vision coverage
- Employee Assistance Program
- Paid holidays
- Paid time off
- Respectful Workplace
- Competitive wages
- Ongoing training and development through a variety of initiatives
- 401K with Company Match
Pay Range: $120,000 - $145,000
Skills Required
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent related business experience
- PMP structured training or certification
- At least 4 years of hands-on project management experience
- Full product knowledge
- Superior computer and organizational skills
- Ability to achieve tasks within established timelines
- Professional written and verbal communication skills
- Ability to work independently and identify improvements
- Ability to work in a fast-paced, team-oriented environment
What We Do
New Flyer is North America's heavy-duty transit bus leader, offering advanced product lines and focusing on building the future of mobility and sustainable transportation.
