Manager - Customer Engineering - Automation Testing (Selenium) / Solutions Engineering (Pre & Post Sales)

Who are we and what do we do?

BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Role in nutshell : 

As a Customer Engineering Manager, you will work on scale and manage a growing, high-performing team that partners with sales to deliver revenue growth whilst reporting to the Function Head.

You love technology in all forms and live on the bleeding edge of agile software development and testing technologies. To excel in this role you should be passionate about collaborating with customers and solving real-world customer-facing problems. We are looking for managers who aren’t afraid to roll up their sleeves and work closely with internal and external stakeholders throughout the customer's BrowserStack product evaluation process.
Please note: The work timing for this role would be 5PM-2AM IST

Desired experience:

• You must have the skills, knowledge, and experience necessary to meet the expectations of this role, with 10–15 years of engineering experience in the B2B SaaS space being a plus.

• Prior experience as an Automation Test Manager or Lead, particularly with hands-on expertise in Selenium, would be highly preferred.

• Experience in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background would also be considered as well.

• Client interaction experience is a must.

• Experience in people management, including hiring, mentoring, conducting performance reviews, setting goals, and driving team growth is a must.

• Bachelor’s degree in Computer Science or a related technical discipline. Familiarity with Agile software development and deployment methodologies, as well as the modern Software Development Life Cycle (SDLC), associated toolsets, and best practices.

• Hands-on knowledge of one or more programming languages (e.g., Java, C#, Python, Ruby, JavaScript).

• Proficiency with development tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git).

• Experience building or maintaining automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NightWatchJS, WebDriverIO).

• Familiarity with Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Azure DevOps).

• Understanding of networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPsec, firewalls).

• Disciplined self-starter who does whatever it takes to succeed.

• Excellent written and verbal communication skills, with a focus on improving collaboration in a fast-paced, high-dynamic team environment.

What will you do?

• Manage and Lead CE teams, conduct performance reviews, and handle internal or external escalations.

• Spearhead initiatives to scale the Customer Engineering practice. e.g. simplifying processes and building workflows for efficient external and internal coordination, creating reusable technical or process artifacts, etc.

• Be the architect for the customer’s end-to-end technical evaluation of BrowserStack; deliver on the revenue plan with the account team; develop strong relationships with engineering and QA teams at all levels within the customer organization, becoming their trusted advisor 

• Enable the team to lead pre-sales engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support, and ongoing customer relationships 

• Enable team to design and lead comprehensive discovery sessions in the sales cycle – mapping out the prospect’s unique workflows, technical architecture, and organizational goals – leading to a clear understanding of the BrowserStack’s value proposition in the customer’s evaluation; design and conduct comprehensive solution demonstrations 

• Devise innovative technical approaches/solutions to enable customers to succeed with BrowserStack. 

• Work with cross-functional product & engineering teams, learn & develop different technologies as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.

• Develop a strong understanding of our technology portfolio and the competitive landscape for web apps, mobile apps and visual testing solutions ​​to strategically position the BrowserStack products, based on customer's use cases.

• Work as a bridge between Customer and Product & Engineering teams, Capture technical product requirements and feedback from customers and relay it to the product with relevant market insights to enhance the product.

Opportunities in this role: 

• Tech - Learning about large enterprise  tech stack 

• Tech - Opportunity to get involved in different languages & frameworks Tech - Building systems for debugging & scaling 

• People Management - Opportunity to lead and scale a dynamic team

• Customer -  Talking to industry leaders, customer leadership, their Dev / QA / Security, Network teams, etc.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment that allows our people to work from home

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience