Manager, Customer Engagement & Program Enablement

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Job Description

Title: Manager, Customer Engagement & Program Enablement

Description

As Manager, Customer Engagement & Program Enablement, you will lead engagement, enablement, and content strategy for AT&E in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.

You will be embedded alongside stakeholders launching new programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. You’re a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You won't wait for a playbook, you'll write it.

Key Responsibilities

• Develop and execute engagement strategy aligned to program goals and customer journey stages
• Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption
• Create targeted, actionable content across multiple formats (written, visual, video)
• Design and deliver enablement or learning interventions that build customer self-sufficiency
• Build scalable processes that improve operational efficiency and cross-functional collaboration
• Gather and synthesize customer insights to inform the content strategy and program decisions
• Manage internal communication platforms and engagement channels to ensure consistent, targeted messaging aligned to business goals
• Measure effectiveness through data; report outcomes to leadership and adjust accordingly
• Manage stakeholder relationships and external agency partners
• Develop new approaches, tools, and processes to maximize engagement and continuously raise the bar

Required Skills & Qualifications

• 7+ years of experience in customer engagement, enablement, product marketing, or program communications at enterprise scale
• Proven track record of leading end-to-end engagement strategies for product or service launches
• Exceptional written and verbal communication skills - ability to simplify complexity into clear, actionable, segment-specific content
• Strong data-driven mindset - uses customer insights and feedback to inform strategy and measure impact
• Demonstrated ability to operate with high autonomy in a fast-paced, matrixed environment
• Strong stakeholder management - builds credibility quickly, communicates proactively, surfaces risks early
• Proficiency with content management, email distribution, collaboration, and project management tools
• Experience creating video content, virtual/live event experiences, and enabling teams with training
• Bachelor’s degree in communications, marketing, business, or related field

Preferred Qualifications

• Understanding of the meetings and events industry
• Working knowledge of priorities and workflows within a fast-paced, matrixed organization
• Experience launching programs in India or across APAC markets
• Experience with change management methodologies

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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