The Role
The Manager will lead a Creative Project Management team, focusing on client relationship management, team development, and driving sales growth.
Summary Generated by Built In
Fully Remote in the states of: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington
THE JOB
Are you a confident leader who thrives in fast-paced, ever‑changing environments and knows how to earn trust with both clients and teams? Do you love combining detailed project management with relationship‑driven leadership and a strong sales mindset? As Manager, Account Growth team, you will lead a high‑volume, sales‑and creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands‑on leader who builds credibility through customer expertise, clear decision‑making, and strong execution. You are comfortable owning escalations, leading complex customer conversations, and coaching your team to think proactively and creatively. You will manage a small book of strategic accounts with dedicated admin support, allowing you to stay close to the client experience while focusing primarily on developing your team, improving processes, and moving the business forward. This role requires someone who is adaptable, detail‑oriented, sales‑motivated, and energized by leading through change. This is a fully remote position.
WHY YOU'LL LOVE US
REQUIREMENTS
COMPENSATION
Base: $100–$120k, OTE: $125–$155k
Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us.
THE JOB
Are you a confident leader who thrives in fast-paced, ever‑changing environments and knows how to earn trust with both clients and teams? Do you love combining detailed project management with relationship‑driven leadership and a strong sales mindset? As Manager, Account Growth team, you will lead a high‑volume, sales‑and creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands‑on leader who builds credibility through customer expertise, clear decision‑making, and strong execution. You are comfortable owning escalations, leading complex customer conversations, and coaching your team to think proactively and creatively. You will manage a small book of strategic accounts with dedicated admin support, allowing you to stay close to the client experience while focusing primarily on developing your team, improving processes, and moving the business forward. This role requires someone who is adaptable, detail‑oriented, sales‑motivated, and energized by leading through change. This is a fully remote position.
WHY YOU'LL LOVE US
- Remote done right. We’re passionate about face time and your location will never be a barrier to meaningful interactions. Since 2015, we've had fully remote teams and have created a thriving culture around remote team collaboration and camaraderie. We’ll give you all the tech and support to make it easy. We have zero plans to have employees return to an office.
- A culture of flexibility. We want you to love your job and we believe that includes the ability to invest in your passions outside of the workplace.
- Grow your career. We have clearly defined career paths that help support both professional development and pay equity. This includes sales training, interpersonal skills development, and regular pay reviews.
- Office Stipend. $500 yearly office stipend to make your home office magazine worthy.
- Virtual events. Beyond our department meetings, our employees can participate in other virtual events. Departments compete against each other playing Pictionary or Scattegories, answer fun and unique questions in watercoolers, or even participate in chocolate tastings. We hold virtual mindfulness groups where anyone can join.
- PTO. We offer generous Paid Time Off in addition to our culture of flexibility, so you’ll be well rested and relaxed to bring your best self to work.
- Swag. We make amazing swag, and often that comes with sampling our swag to ensure we’ll thrill our clients.
- Lead, coach, and develop a team of Creative Account Managers through training, one‑on‑ones, call reviews, and team meetings
- Build trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent execution
- Confidently manage client escalations and complex problem resolution while balancing customer expectations and business needs
- Drive a proactive, sales‑minded approach across the team, helping CAMs identify opportunities and move accounts forward
- Create and deliver high‑impact training focused on proactive project management, creative thinking, and customer strategy
- Foster a creative, solutions‑oriented environment where team members are encouraged to push boundaries and bring new ideas forward
- Partner cross‑functionally to improve processes, elevate the customer experience, and support overall business goals
- Conduct consistent performance evaluations and ensure team KPIs are clearly understood and achieved
- Champion of Kotis core values
- Manage a small book of client accounts with dedicated admin support to stay connected to the customer experience
- Collaborate consistently with the manager of the assistants and work together to increase the productivity of support
- Builds a strong team culture by organizing team meetings, recognition, and sales competitions
REQUIREMENTS
- 5+ years of experience managing teams with direct reports
- 5+ years of experience in project management, account management, or sales‑driven client roles
- Strong customer presence with the ability to lead executive‑level conversations confidently
- Highly detail‑oriented with exceptional project management and organizational skills
- Sales‑motivated mindset with a proven ability to drive growth through client relationships
- High emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadership
- Strong problem‑solving skills and comfort making decisions in urgent, evolving situations
- Ability to build alignment and strong relationships across cross‑functional teams
- AA, BS/BA
- Industry experience preferred
COMPENSATION
Base: $100–$120k, OTE: $125–$155k
Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us.
Top Skills
Project Management
Sales Management
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The Company
What We Do
At Kotis, we’re building a team of brand evangelists, designers, developers and doers who are obsessed with creating the best promotional marketing experience ever. We’re the brand behind the brand, the makers of amazing swag & eCommerce solutions meant to amplify our client's message and connect their people. We tackle every project with unbridled enthusiasm, promising to make our clients’ lives easier.
We continue to disrupt the traditional promotional products industry--owning the end-to-end workflow of product & design ideation, custom screen printing, retail-quality knitting, e-commerce solutions, warehousing + fulfillment, and more--all to serve our clients better.
Want to join the movement?
