About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Corporate F&B Operations
Our Corporate Food and Beverage Team is growing, and we have an exciting opening for a Manager, Corporate F&B Operations to join our Global Team.
The successful candidate will be responsible for focusing on providing global project management for the Food and Beverage teams and Senior Vice President, Food and Beverage. The duties and responsibilities span a wide range of project management activities requiring a candidate who is flexible, cooperative, and receptive to challenges.
What You’ll Be Doing:
Manage Global F&B Projects
- Manage and update regular reporting with project information. Update, analyze, and distribute reports. RT20M, Focus R&B, Nurture R&B.
- Hold stakeholders accountable to deadlines and other key milestones as necessary to keep projects on track – report exceptions to leadership as necessary (Gatekeeping).
- Collaborate and liaise with Commercial, Insights and F&B stakeholders on Strategic Plan initiatives and project work.
- Coordinate Licensing Partner/consultant meetings, performance reports and follow up action plans.
- Prepare meeting agendas and general minutes of all F&B meetings and distribute.
- Manage content updates as required for all F&B platforms on Sharepoint and iConnect.
- Assist F&B team with updating digital content on enterprise-level platforms.
- Act as liaison between VP’s of F&B as necessary for project management feedback.
- Attend interdepartmental meetings as needed in the absence of F&B team representation.
- Work with Analytics department to develop core requirements for key R&B/F&B projects and initiatives.
- Support new opening task force as requested by SVP F&B and VP’s F&B.
Other Responsibilities
- Support F&B Concept and Brand on an ad-hoc basis primarily focused on performance analysis and research.
- Prepare project updates, and process reports, and present to key stakeholders as required.
- Draft emails and other correspondence as needed for distribution to colleagues, field leadership, owners, and other key stakeholders.
- Prepare pre-travel information packages and handle on-ground coordination with meeting participants as needed.
- Allocate invoices (consultant, project expenses).
- Research information on requests to facilitate response to non-routine matters.
- Create and maintain file system and reference libraries for all responsible projects.
- Preparing and providing materials in advance of meetings, conference calls, trips, etc.
- Set up for meetings, room reservations, catering, etc.
- Ability to create professional presentations for business meetings.
What You Bring:
- Minimum secondary school diploma; four-years bachelor’s degree preferred.
- Experience with managing brand level projects for a hospitality or development company.
- Minimum 5 years’ management experience, experience in Food and Beverage operations preferred.
Key Skills/Who You Are:
- Positive and professional attitude is necessary.
- Strong analytical skills.
- Proficiency with TEAMS platform.
- Excellent grammar and spelling skills.
- Strong interpersonal skills and positive attitude toward teamwork.
- Ability to work effectively in a fast paced work environment and handle several projects/deadlines.
- Great team player, but able to work independently with some degree of ambiguity.
- Fostering collaboration with internal stakeholders and liaison with developers, owners, and consultants on a regular basis.
Technical Skills:
- Microsoft, Office 365.
- Proficiency with MS Project or other project software.
- Copilot.
- PowerBi.
Travel:
- 10-15%
This role will be a Hybrid working model, which will require 3 days per week in the Miami Four Seasons Corporate Office (3 days per week) located at 1441 Brickell Avenue, Suite 1007, Miami, Florida. #LI-Hybrid
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Skills Required
- Minimum secondary school diploma
- Four-year bachelor's degree
- Experience managing brand-level projects for a hospitality or development company
- Minimum five years of management experience
- Experience in Food and Beverage operations
- Strong analytical skills
- Proficiency with Microsoft Teams
- Excellent grammar and spelling skills
- Strong interpersonal and teamwork skills
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Ability to work independently with ambiguity
- Experience collaborating with internal stakeholders, developers, owners, and consultants
- Proficiency with Microsoft Office 365
- Proficiency with Microsoft Project or other project management software
- Proficiency with Copilot
- Proficiency with Power BI
Four Seasons Hotels and Resorts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Four Seasons Hotels and Resorts and has not been reviewed or approved by Four Seasons Hotels and Resorts.
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Healthcare Strength — Healthcare is considered robust at certain properties, with examples like fully employer-paid basic individual medical coverage in Minneapolis and included vision coverage, though dental and dependent coverage may require employee contributions. Feedback suggests these offerings stand out within hospitality.
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Retirement Support — Retirement programs are viewed favorably where 401(k) plans with matching contributions are offered, such as a 4% match after one year at the Minneapolis property. Participation options for full-time, part-time, and on-call employees at some locations reinforce the perceived strength.
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Leave & Time Off Breadth — Paid time off and fully paid parental leave are highlighted at some properties, with Napa Valley listing eight weeks of paid parental leave. These policies contribute to a perception of comprehensive leave benefits where available.
Four Seasons Hotels and Resorts Insights
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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