Manager, Contract Lifecycle & Technology Programs

Overview

This technology role reports into Vice President – Technology and will lead contract lifecycle management (CLM) capabilities and other technology programs from strategy and requirements through implementation, adoption, and ongoing optimization. The position combines deep hands-on CLM expertise, strong IT education and experience, and disciplined program and project management to improve contracting processes, platform performance, integrations, reporting, governance, and business outcomes.

Key Responsibilities

Contract Lifecycle Management Platform Leadership

· Serve as the hands-on CLM platform system administrator, manager, and subject matter expert for Agiloft, partnering with Legal, Procurement, Finance, IT, Security, and business stakeholders.

· Own the design, configuration, and optimization of contract intake, authoring, review, approval, signature, obligation, renewal, amendment, and reporting workflows.

· Manage users, groups, roles, permissions, access controls, auditability, and security settings in alignment with enterprise IT and data-governance standards.

· Develop and maintain reports, dashboards, searches, views, and KPIs covering cycle time, contract volume, bottlenecks, expirations, renewals, obligations, compliance, and user adoption.

· Lead production support and root-cause resolution for application, configuration, workflow, integration, data, access, and user issues, coordinating with vendors and internal IT teams as needed.

CLM Process Optimization, Integrations & Adoption

· Lead discovery with Legal and business teams; document business, functional, technical, data, integration, security, and reporting requirements and translate them into scalable CLM solutions.

· Assess the end-to-end contract lifecycle and identify opportunities for standardization, workflow automation, self-service, controls, reduced cycle time, and improved operational efficiency.

· Own the CLM roadmap and release lifecycle, including prioritization, solution design, configuration governance, testing, UAT, change control, deployment, release communications, and post-production validation.

· Partner with architects, developers, security, and vendors on APIs and integrations with systems such as ERP, procurement, CRM, identity management, e-signature, document repositories, and analytics platforms.

· Plan and govern contract and metadata migrations, imports, exports, cleansing, validation, reconciliation, retention, and ongoing data-quality controls.

· Maintain current solution architecture, configuration, data dictionary, integration, process, testing, release, support, and user documentation.

· Develop role-based training, job aids, office hours, release communications, and adoption plans for CLM users, approvers, administrators, and business stakeholders.

Technology Program & Project Management

· Manage concurrent CLM and broader technology programs/projects from business case and initiation through requirements, design, build, testing, implementation, stabilization, benefits realization, and closeout.

· Develop and maintain integrated program plans, schedules, milestones, dependencies, resource plans, RAID logs, decision logs, governance routines, and measurable deliverables.

· Develop and manage budgets, forecasts, purchase orders, invoices, accruals, resource costs, and business-case assumptions; communicate financial status and variances to leadership.

· Manage software vendors, implementation partners, and consultants, including SOWs, deliverables, timelines, service levels, risks, performance, invoices, and issue resolution.

· Proactively manage risks, issues, dependencies, scope, change requests, decisions, controls, and escalations across technical and business workstreams.

· Coordinate cross-functional resources across Legal, Procurement, Finance, Security, Infrastructure, Enterprise Applications, Data, and external partners to deliver on schedule and within approved scope and budget.

· Provide concise executive status reporting on delivery, financials, risks, decisions, dependencies, adoption, and business outcomes.

· Facilitate steering committees, project meetings, design workshops, testing sessions, status reviews, vendor reviews, and stakeholder decision forums.

· Apply Agile, Waterfall, or hybrid delivery methods based on initiative complexity, governance needs, technical dependencies, and organizational readiness.

· Perform IT change management activities from initiation and requirements through testing, validation, UAT, production implementation, and post-deployment review, ensuring approvals, evidence, documentation, and audit requirements are completed.

Required Qualifications

Education & Technology Experience

· Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field.

· 5+ years of progressive experience in information technology, enterprise applications, CLM, technology program/project management, or solution delivery, with experience leading cross-functional teams is a must.

Contract Lifecycle Management & Platform Expertise

· Required deep hands-on experience administering, configuring, implementing, and optimizing Agiloft or another enterprise CLM platform is a must, including workflows, business rules, permissions, reporting, automation, integrations, data models, and application configuration. Agiloft experience is strongly preferred.

· Demonstrated end-to-end CLM experience, including contract intake, templates, clause and metadata management, workflows and approvals, e-signature, repository management, obligations, renewals, reporting, data migration, integrations, and production support.

Program & Project Management

· Strong program/project management experience leading complex technology initiatives from discovery and requirements through planning, implementation, stabilization, adoption, and closeout, including governance, budgeting, resource planning, vendor management, risk and issue management, and executive reporting.

· PMP, PgMP, PMI-ACP, Certified ScrumMaster, or comparable program/project management certification or training is preferred, along with experience working in Agile, Waterfall, or hybrid environments.

· Experience with IT change management and governance processes, including coordinating technology changes from initiation and requirements through testing, validation, UAT, production deployment, documentation, and audit/compliance support.

Leadership & Cross-Functional Skills

· Strong analytical, process-design, communication, facilitation, organizational, and problem-solving skills, with the ability to translate between technical teams and business functions, particularly Legal, Procurement, Finance, Security, and IT.

· Ability to manage competing priorities, exercise sound judgment, and operate independently with stakeholders at all levels, including senior leadership.

Software / Tools

Required proficiency/experience in -

· Agiloft or other enterprise Contract Lifecycle Management platforms (for example, Icertis, Ironclad, Sirion, or DocuSign CLM)

· Power BI or comparable analytics and dashboarding tools

· ServiceNow or comparable IT service management platforms

· Excel (advanced analysis, financial tracking, and reporting)

· Microsoft 365 / Office 365, including SharePoint and Teams

· Azure DevOps and/or Atlassian Jira and Confluence

· Visio / Lucidchart

Working Environment/Physical Requirements

· Hybrid or remote work schedule / environment; up to 20% travel may be required.

Vestis® is a leader in the B2B uniform and workplace supplies category. Headquartered in Roswell, GA, Vestis® is one of the largest providers in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.