Manager, Continuous Improvement

Posted Yesterday
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St Louis, MO, USA
In-Office
85K-85K Annually
Senior level
Transportation • 3PL: Third Party Logistics
The Role
Manage strategic accounts, grow pipeline, coordinate between customers, sales, and development; oversee onboarding, customer reporting, and on-site representatives; coach employees and resolve customer issues.
Summary Generated by Built In

​​​​​​Essential Job Functions:

  • Manage and develop the company’s top strategic accounts
  • Advance existing and new opportunities for all divisions of Hub Group
  • Act as a communication liaison between customers and the development team
  • Work closely with sales and marketing to identify new customers and develop relationships with  existing customers through the strategic account management (SAM) process
  • Develop and maintain a continuous stream of pipeline opportunities for business development
  • Conduct meetings and planning sessions to supervise the management of customer issues
  • Oversee and conduct new and existing customer solicitation
  • Manage the new customer on-boarding process
  • Ensure that customer reporting is being conducted across all functions
  • Manage and oversee the daily activities of customer on-site representatives to ensure they are not only meeting, but exceeding both the customer’s and Hub Group’s strategic goals and maximizing their full potential
  • Champion the continued development of employees through internal and external training and coaching
  • Other duties as assigned

Minimum Qualifications:

  • Must be a self-starter with the ability to communicate and interface effectively with all levels of the Hub organization, its customers and carriers in a manner that consistently produces results
  • Managerial experience is strongly preferred
  • Excellent verbal and written communication skills are required
  • Proficiency with software programs such as MS Products
  • Experience in process mapping is preferred
  • Strong organizational, time management and analytical skills are required
  • Experience in the transportation industry is preferred
  • Possession of a Bachelor’s Degree from an accredited college or university is preferred

Salary: Up to $85,000/year base salary + Bonus Eligibility 

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 

Benefits We offer a comprehensive benefits plan including:

  • Medical
  • Dental 
  • Vision
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life & AD&D Insurance
  • Disability
  • Paid Time Off
  • Paid Holidays
About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

Skills Required

  • Self-starter with ability to communicate and interface effectively with all organizational levels
  • Managerial experience
  • Excellent verbal and written communication skills
  • Proficiency with software programs such as MS Products
  • Experience in process mapping
  • Strong organizational, time management and analytical skills
  • Experience in the transportation industry
  • Possession of a Bachelor's Degree from an accredited college or university
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The Company
HQ: Oak Brook, IL
2,165 Employees
Year Founded: 1971

What We Do

For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.

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