Manager, Compliance

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world like Circle K, Pepsi, Walmart, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Mission: What we do and why we need you

The mission of the Privacy and Compliance function is to ensure Shiftsmart processes and policies adhere to relevant legal and regulatory requirements and ensure positive & safe experiences for both users, clients, and company. You will be directly contributing in helping create and maintain a resource for both customers and users to assist with any privacy or legal related requests.

Outcomes: What problems you will solve

The Manager, Regulatory & Compliance Enablement is a key member of Shiftsmart’s Compliance team, responsible for ensuring regulatory filings, partner escalations, and compliance operations run seamlessly across all 50 states. This role manages a team of Claims Specialists, personally handles complex or high-risk filings, and works with Legal, Product, HR, and Operations to ensure compliance is embedded across Shiftsmart’s platform and processes.

The Manager also leads the rollout and governance of Shiftsmart’s Legal & Compliance Review Framework, driving consistency, documentation, and accountability for all Legal and Compliance reviews. By combining hands-on regulatory execution with compliance enablement and governance, this role translates legal requirements into scalable operational workflows that protect Shiftsmart’s partners, customers, and business.

This position will evolve over time but some of your early responsibilities will include:

Regulatory Operations & Case Management

• Manage end-to-end handling of wage, unemployment, and regulatory filings in coordination with in-house and outside counsel.

• Personally own complex or high-impact cases and government responses to ensure timely, accurate resolution.

• Oversee and develop Claims Specialists, ensuring SLA compliance, strong documentation, and consistent partner communications.

• Maintain comprehensive records of filings, agency correspondence, and outcomes for audit and reporting.

Compliance Enablement & Platform Integration

• Partner with Legal, Product, and Engineering to operationalize compliance requirements across Shiftsmart’s technology and workflows (classification, onboarding, in-app disclosures, wage rules).

• Support SOC 2 and privacy compliance by ensuring operational adherence and evidence collection.

• Collaborate with HR on device management, offboarding controls, and training compliance processes.

Policy & Audit Governance

• Assist with compliance policy reviews, documentation control, and audit readiness.

• Coordinate customer compliance requests and external audit responses in partnership with Legal and Finance.

• Develop reporting dashboards and insights on compliance activities, SLA performance, and risk trends.

Cross-Functional Collaboration

• Lead rollout and ownership of a Legal & Compliance Review Framework across the organization.

• Define and manage the intake, routing, and approval process for materials requiring Legal or Compliance review (e.g., partner communications, policies, customer materials, contracts).

• Collaborate with Legal to ensure reviews are efficient, well-scoped, and properly documented.

• Create and maintain tracking tools, templates, and dashboards to monitor review status, cycle time, and outcomes.

• Translate recurring review feedback into standardized SOPs, templates, and playbooks for business teams to reduce review volume over time.

• Serve as the point of contact for all cross-functional teams submitting items for review, ensuring consistent application of the framework and accountability for completion.

Competencies: Who you are

• Experience: 6–9 years in Compliance Operations, Legal Operations, or Regulatory Affairs within a tech or labor-driven organization.

• Expertise: Strong understanding of labor and wage/hour regulations, agency filings, and compliance documentation.

• Skills: Skilled at managing cases and people; excellent organization, writing, and stakeholder communication.

• Systems: Familiarity with Rippling, Zendesk, and SOC 2 tools (e.g., Vanta) preferred.

• Collaboration: Works effectively across Legal, HR, Product, and Operations to implement scalable compliance processes.

• Leadership:Demonstrated ability to manage and mentor a small team of specialists; accountable for execution.

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)

• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%

• Generous, fully paid parental and family leave policies

• Pre-tax commuter benefits

• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Operating Principles @ Shiftsmart

Inspired by Leadership Principles @ Amazon

Execution Is Binary

We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.

We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.

Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words “it can’t be done”.

Missionaries, Not Mercenaries

We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.

We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.

We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too.

Inputs > Outcomes

We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.

We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck. 

We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates.

We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.

Honesty Over Harmony

We share the truth even when it is painful. We do not, however, share the truth callously to hurt people’s feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.

We embrace mutual feedback. As people leaders we care more about our team’s growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.

We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn’t going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don’t punish them for it.

We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later.

Invent & Iterate

We are inventors @ heart. We categorically reject the phrase “that is how it’s always been done”, and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don’t scale, only to create ways to scale them later. We’re builders.

We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.

We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.