Manager of Compliance Operations

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Compliance Operations for our Compliance team.

This role is remote with potential travel to our main office in Long Island, NY and/or the FreedomCare hub closest to you.

Department & Position Overview:

The Manager of Compliance Operations is responsible for keeping FreedomCare compliant with all new and updated healthcare regulations.  

In broad strokes, this role is responsible for auditing organizational compliance, making recommendations and implementing processes to improve compliance.  This role will oversee a team of compliance personnel dedicated to auditing and enforcing compliance standards at FreedomCare. 

At FreedomCare, we are dedicated to fighting fraud and holding the highest standards for compliance. This role is a key piece in monitoring and improving these efforts as we grow.   

Every Day You Will:

• Oversee and manage compliance team daily operations to ensure efficient work distribution and enforcement of compliance standards at FreedomCare. 
• Work with leadership to improve processes to drive stronger compliance.  
• Oversee internal compliance audits. Design and implement protocols and processes for internal audits to ensure compliance with regulations and FreedomCare standards and policies.  
• Support any external audits.  
• Be a resource for compliance concerns and escalations. Communicate any changes in policies or procedures.  
• Work with IT to ensure proper security solutions for HIPAA compliance  
• Routinely monitor state and federal regulations. Update internal policies and procedures with any new regulations. 
• Track company compliance with HIPAA.  
• Work with Learning & Talent Development in coordinating annual required compliance training.  
• Recommends decisions within policies and guidelines that impact the level of service/ operations and the team’s ability to meet objectives, metrics and/or deadlines. 
• Has supervisory responsibilities for a team of non-exempt support or junior level professional staff; sets priorities for employees to complete their activities. 

Ideal Candidate Will Possess:

• Bachelor’s degree and a minimum of 5 years related experience 
• Extensive knowledge of regulations relating to Medicaid and/audit or compliance experience  
• Two to four years of prior leadership experience strongly preferred 
  • Experience should encompass demonstrated ability to be a lead to others, and ability to monitor team’s work against standards. 
• Experience implementing policies and procedures  
• Experience managing a team within a customer centric, healthcare environment    
• Extensive knowledge of Billing and Coding preferred
• Ability to exercise good judgment in decision making using knowledge of best practices, regulations, and knowledge of business processes 
• Ability to work independently with limited supervision on complex matters; self-starter and takes initiative 
• Demonstrated ability to be detail-oriented and thorough; comfortable with developing effective processes for tracking information and changes 
• Reliable and detail oriented;  
• Ability to collaborate effectively with people at all levels; excellent communication skills, both verbal and written  
• Recommends priorities and decisions within policies and guidelines that impact on the level of service/ operations and the team’s ability to meet objectives, metrics and/or deadlines. 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
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