Manager, Compensation & HR Operations

The Opportunity: 

The Manager, Compensation & HR Operations is a highly capable, hands-on leader responsible for executing and supporting the company’s compensation, benefits, and HRIS programs. This role partners closely with HR leadership, Finance, and business leaders to ensure pay and benefits decisions are competitive, equitable, compliant, and aligned to business priorities.

This manager owns day-to-day compensation and benefits operations, provides trusted guidance to leaders, manages core people systems, and oversees key people operations and employee experience functions.

How your role contributes to the success of Vivid Seats:

• Own day-to-day compensation administration, including maintaining compensation data to help provide guidance for promotions, offers, and role changes.
• Support and execute annual merit, bonus, and incentive planning cycles in partnership with HR leadership and Finance.
• Maintain compensation frameworks, pay bands, leveling, and pay transparency documentation.
• Conduct market pricing, benchmarking, and Radford survey submission to ensure competitive and equitable pay practices.
• Administer company benefits programs and 401(k), including vendor and broker management.
• Manage ownership of the HRIS (Workday), ensuring accurate data, effective workflows, and reliable reporting.
• Manage HRIS processes tied to compensation, benefits, promotions, and employee lifecycle events.
• Lead a team of 4 in the HR Operations and Employee Experience functions, which includes overseeing facilities and engagement activities.
• Partner cross-functionally to improve people processes, reduce friction, and support business priorities.

How your role expectations will progress as a Manager, Compensation & HR Operations in the first 30, 90, and 180 days:
30 days in

• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Build relationships with HR, Finance, Payroll, and key business partners while learning the business and culture.
• Gain fluency in compensation programs, benefits offerings, and HRIS workflows; ensure day-to-day operations run smoothly.
• Identify early risks, gaps, and quick-win opportunities and align on priorities with HR leadership.

90 days in

• Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.
• Independently manage compensation and benefits execution.
• Fully own HRIS (Workday) workflows and reporting related to compensation, benefits, and employee lifecycle events.

180 days in

• Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.
• Operate as a trusted advisor on compensation and benefits decisions, proactively flagging risks and opportunities.

What You’ll Bring:

• 6–9 years of experience in Compensation, Benefits, Total Rewards, or People Operations
• Strong hands-on experience with compensation administration and market pricing
• Experience managing benefits and retirement programs
• Experience owning or heavily supporting HRIS systems, preferably Workday
• Prior people management experience or strong readiness to lead others
• Strong analytical, organizational, and communication skills

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Full Salary Range: $130,000 - $160,000 USD

https://corporate.vividseats.com/careers/

Location: Chicago, IL 

We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.