Manager, Commercial Operations

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

• Estimated annual base pay: $102,000(minimum) - $132,000(midpoint) - $163,000(maximum)

• All members included in annual cash bonus opportunity. 
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays, including floating holidays. 
• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 
• Paid parental leave.
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits. 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible             Spending 
• Voluntary benefits, including:  

• Home / Auto Insurance discounts 
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Are you ready to make your mark? If you’re a Manager, Commercial Operations, we have an exciting opportunity for you.  This management role is responsible for establishing site or functional level customer service policies and operating procedures for managing Aftermarket Sales business administration process. You will oversee leading a team of customer service representatives in the administration of customer orders and related customer service functions. 

Key Responsibilities:

• Team Leadership: Oversees and guides a team of commercial operations professionals to achieve short-term operational objectives.
• Performance Management: Conducts performance appraisals, administers rewards, and implements training and development programs to enhance team effectiveness.
• Operational Planning: Develops and adapts departmental plans and priorities to address resource and operational challenges efficiently.
• Problem Resolution: Identifies and resolves technical and operational issues, ensuring solutions align with departmental policies and have minimal broader impact.
• Cross-Functional Collaboration: Partners with other departments to integrate commercial operations strategies with overall business objectives, enhancing organizational performance.

Key Skills:

• Strategic Planning: Ability to develop and implement short-term operational plans aligned with organizational objectives.
• Team Leadership: Skilled in managing and motivating diverse teams to achieve performance targets.
• Financial Management: Expertise in monitoring, managing, and achieving operational and financial results.
• Performance Management: Proficient in conducting performance appraisals, reward systems, and development initiatives.
• Problem Solving: Adept at identifying and resolving technical and operational issues with a broad departmental impact.
• Business Acumen: Strong understanding of how various business functions integrate to meet operational goals.
• Decision Making: Competent in making informed decisions guided by policies and department plans.
• Resource Allocation: Skilled in adjusting departmental resources to address operational challenges and priorities.
• Interpersonal Communication: Effective in guiding and influencing others to adopt different perspectives.
• Technical Guidance: Ability to provide technical support and direction to team members and stakeholders.

Successful Candidates Typically Have:

• BS/BA in Business Administration or related education required.
• 5+ years’ experience in Sales, Commercial Operations, or Customer Service.
• 2+ years’ experience in a leadership role, including staff development and succession planning.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).   All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.