Duties and Responsibilities:
Serve as the point of contact for assigned clients, coders, and other stakeholders.
Manage both on and offshore coding resources, including payroll and task assignment.
Monitor volume and employee efficiency to maintain SLAs and other contractual obligations.
Assist in developing and growing coding services, including recruiting and hiring staff.
Perform or oversee coding, quality reviews, and other middle revenue cycle services.
Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships.
Prepare and provide weekly reports to appropriate internal and external stakeholders.
Prepare business status reports and present them to clients.
Ensure proper alignment of coding staff based on project scope and goals.
Mentor and train internal coding staff.
Create, maintain, and enforce standard operating procedures for the department.
Knowledge, Skills, and Abilities:
Excellent working knowledge of coding and complete revenue cycle management services.
Strong professional verbal and written communication skills.
Ability to prioritize efforts while multi-tasking in a fast-paced environment utilizing critical thinking skills.
Strong managerial, leadership, and interpersonal skills.
Excellent organizational skills.
A team player, always willing to contribute to the organization.
Use of Microsoft and Windows products.
Top Skills
What We Do
Headquartered in Brentwood, Tenn., Ovation Healthcare is partnered with 375+ clients in 47 states from critical access hospitals to large health systems. For 45 years, Ovation Healthcare has supported nonprofit, independent healthcare through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Tempo Technology Services, Cadence Clinical Services – designed to provide scale and efficiency to hospital business operations.
