Manager Cloud Automation - Unified Support

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

You will manage a team of DevOps Engineers globally, focused on developing automation, tooling, and processes for maintaining compute infrastructure. The role involves managing the design, development, and operations of automation systems to reduce manual work and ensure highly available, secure, and compliant compute services.

Key responsibilities include collaborating with global teams, senior leadership, and internal stakeholders to define service strategies and roadmaps. The manager will also recruit and develop talent, ensuring the team continuously delivers on automation goals. The role requires strong management, technical expertise, and the ability to foster a learning culture, with opportunities for career development and exposure to cutting-edge technology. Additionally, the role may occasionally involve customer interactions, providing insights into client needs and opportunities.

The manager will also oversee critical operational pipelines such as security scanning, compliance, patching, and software deployments.

People Management

• Monitor and assess employee performance, including appraisals.
• Organize necessary training/coaching programs to maintain and enhance performance (PDPs, PIPs).
• Implement HR best practices based on company and industry standards.
• Hold regular team meetings to update employees on company strategy, business plans, goals, and HR initiatives.
• Handle team administration:
  • Assist finance with overtime and shift allowance reporting.
  • Provide information for HR services such as service letters.
  • Organize staff welfare activities and ensure regulatory compliance.
  • Address ergonomics and IT equipment needs of staff.
• Foster a collaborative work environment and address employee concerns or conflicts proactively.
• Work with management on strategy, policy creation, and team operations.
• Support recruitment, headcount planning, and onboarding of new team members.
• Drive initiatives to improve technical skills, personal development, and team productivity.

Operational Management

• Oversee the design, development, and operations of a DevOps team.
• Work with the team, global peers, and management to identify and deliver solutions for new features and functionality.
• Help define the service strategy and roadmap.
• Provide technical leadership and expertise.
• Recruit and build a strong DevOps team.
• Co-own and manage critical operations pipelines, including security scanning, compliance, patching, and deployments.

Technical Skills

• Strong customer-facing support and fault resolution.
• Expertise with Azure infrastructure, Azure DevOps, and Azure Pipelines.
• Skilled in setting up CI/CD pipelines for zero-downtime deployments.
• Familiar with Docker, Kubernetes, ARM, and Terraform.
• Scripting with PowerShell and Bash; knowledge of Azure Policy and Governance.
• Expertise with code quality and security tools (SonarQube, Checkmarx, etc.).
• Hands-on with automation tools (Azure Pipelines, GitHub Actions, Jenkins).
• Strong leadership in coaching teams and driving Agile practices.
• Consulting and stakeholder management skills.

Personal Abilities:

• Strong time management and ability to meet deadlines.
• Effective in international, multi-disciplinary teams.
• Adaptable, problem-solving, and capable of directing remote or on-site teams.
• Excellent communication, organizational skills, and a team player with a can-do attitude.

Qualifications

Experience:

• Mandatory
  • Extensive expertise in the provision of 24x7 cloud computing services or enterprise software support.
  • Significant proven ability in managing multi-discipline, globally diverse teams.
  • Strong proven ability in leading a team with multiple levels of team structure beneath them.
• Valued
  • Expertise in ITIL, ISO, or a similar service delivery framework.
  • Expertise in the provision of cloud computing services or IT service delivery.
  • Managed a 24x7 team and/or team with On-Call option.

Qualifications:

• Tertiary or equivalent professional qualifications, in software/system engineering or IT operations.
• ITIL qualifications would be useful but not mandatory.
• Scrum master or PRINCE2/PMP certification would be useful though not mandatory.
• Vendor provided technical certification (CCNA, OCP, MCSA, etc.) would be useful though not mandatory.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.