Manager Client Success Manager

Posted Yesterday
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Melbourne, Victoria, AUS
In-Office
Senior level
Information Technology
The Role
Manages day-to-day delivery for assigned client accounts, maintains client relationships, supports budgets and cost control, tracks performance metrics, resolves account issues, and provides leadership updates. The role requires account delivery experience, strategic planning, client relationship management, team leadership, and ongoing industry knowledge.
Summary Generated by Built In

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology


Essential Job Functions:
•    Manage the day-to-day delivery of assigned client accounts.
•    Collaborate with Account Delivery Associates to ensure smooth account operations.
•    Develop and maintain client relationships to understand their needs.
•    Assist in budget management and cost control for the accounts.
•    Work with senior leadership to define and track key performance metrics.
•    Stay informed about industry trends and their impact on account strategies.
•    Address and resolve account-related issues and escalate when necessary.
•    Provide regular updates on account performance.

Basic Qualifications:
•    Bachelor's degree in a relevant field or equivalent combination of education and experience
•    Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
•    Proven experience in account delivery and leadership roles
•    Proficiencies in strategic planning, client relationship management, and team leadership
•    Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:
•    An advanced degree in a relevant field is a plus
•    Relevant certifications such as PMP (Project Management Professional) is a plus


Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Skills Required

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically 7+ years of relevant industry work experience
  • At least 3 years of experience in a similar role
  • Proven experience in account delivery and leadership roles
  • Proficiency in strategic planning
  • Proficiency in client relationship management
  • Proficiency in team leadership
  • Ability to stay current with industry knowledge and technology
  • Advanced degree in a relevant field
  • PMP certification or relevant certification

DXC Technology Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.

  • Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
  • Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
  • Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.

DXC Technology Insights

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The Company
HQ: Ashburn, VA
86,261 Employees
Year Founded: 2017

What We Do

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

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