Manager, Client Services

Job Description Summary:

• Lead a team of Project Managers, ensuring alignment to key Sales Support objectives while fostering performance coaching and development.
• Act as a central coordination point for Sales, Operations, and customer stakeholders, ensuring project execution that meets quality, speed, and service expectations.
• Monitor performance metrics using platforms such as Thirsty, Power BI, and Quickbase, applying data-driven insights to continuously enhance outcomes.
• Design and implement onboarding, training, and skill-building initiatives that enable team capability growth and operational effectiveness.
• Advance process optimization and automation projects that reduce cost-to-serve and streamline workflows across the Sales Support function.
• Manage resource planning, capacity allocation, and budget oversight to ensure teams are equipped to meet business requirements.
• Build and maintain collaborative relationships across organizational groups, contributing to strategies that provide meaningful support for FSOP customers and internal partners.
• Apply critical thinking to prioritize initiatives and ensure organizational objectives are translated into actionable improvements.
• Track operational goals, analyze trends, and leverage dashboards to maintain accountability for team and business performance metrics.
• Support the execution of Sales Support priorities designed to simplify operations, automate transactions, and invest in workforce development.

• Undergraduate degree in Business Administration, Communications, Logistics, Supply Chain, or comparable practical experience.
• 3+ years of customer-facing experience with strong service orientation and operational knowledge.
• 1+ year of experience in people leadership, preferably managing virtual or frontline teams.
• Demonstrated ability to build relationships and influence across Sales, Operations, and cross-functional areas.
• Strong analytical and problem-solving skills; ability to interpret data dashboards and drive performance improvement decisions.
• Knowledge of FSOP sales processes, equipment supply chain, vending operations, and order management systems and tools.
• Competence in digital applications and analytics platforms including Power BI and workflow management tools.
• Familiarity with project management methodologies and their practical application in operational settings.
• Enterprise-minded approach oriented toward collaboration, agility, and shared organizational priorities.
• Clear communication skills that enable integration and partnership across diverse internal stakeholders.

• Provide opportunities to influence operational transformation and deliver initiatives that enhance customer connections and drive efficiency.
• Equip you with advanced tools and resources to expand capability in automation, process improvement, and data analytics.
• Enable your contributions to strategies that directly impact business performance and customer satisfaction throughout North America.
• Offer a collaborative environment that supports professional development and leadership growth within the Sales Support discipline.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Automation, Capacity Planning, Client Service Excellence, Critical Thinking, Cross-Functional Collaboration, Data Analysis Reporting, Digital Workflows, Microsoft Dynamics 365 Power Business Intelligence (BI), Performance Monitoring, Proactive Problem Solving, Problem-Solving Strategies, Process Improvements, Project Management Framework, Project Management Plan, Project Management Principles, Project Management Standards, Project Management Techniques, Project Management Tools, Resource Optimization, Strategic Execution, Strategic Thinking, Team Development, Team Leadership

Pay Range:

United States of America: 103,000 USD - 121,000 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

July 22, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.