Manager, Client Relations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How we LEAD:

Capitol Christian Music Group is seeking a Manager, Client Relations, to support the Publishing Admin team. This hybrid role delivers best-in-class client support and communication to Capitol CMG’s songwriters and administrated clients to ensure maximum earning potential for all CCMG controlled copyrights. The Manager will handle all writers and catalog internal setups and external affiliations, and provide necessary documentation, to ensure proper establishment of CCMG rights and accurate data exchange. In addition, you will address and work to resolve all copyright ownership disputes and related issues that arise. Communicates with songwriters and administered clients to review and process all derivate work requests and other form agreements and ensures Publishing division is synergized with other CCMG and UMG divisions to accomplish objectives.

How you'll CREATE:

Communication with Clients

• Communicate a proactive and cutting-edge message of diligence on a regular basis to our administered clients, writers and in presentations to potential writers and clients

• Operate as primary contact for Creative Team, songwriters, and administered clients for all inquiries related to songwriter accounts

Internal Setups and External Affiliations

• The creation of internal accounts and songwriter records to ensure accurate claims and royalty processing (PRS)

• Manage the required agreement documentation with the PROs to ensure our writers and clients are properly affiliated and set-up to collect their royalties and are eligible for PRO related awards

• Collaboration with the UMPG admin staff to keep our databases aligned (PRS to Vieira)

Dispute Resolution

• Research and respond to general copyright questions from subpublishers and agents

• Maintain good working relationships with key individuals and societies affecting copyright administration and provide as needed support and responses to inquiries

• Review writer and administration agreements to provide documentation for disputes related to copyright ownership and manage resolution process 

Form Agreements

• As needed, structure, draft and negotiate Letters of Direction, Derivative Work Agreements, and other form agreements impacting the ownership rights of our songwriters and administered clients.

• Manage agreements from inception to full execution and distribute fully executed copies as necessary to ensure copyright ownership and royalty streams are intact.

Presentations and Proposals

• Communicate a proactive and cutting-edge message of diligence on a regular basis to our key admin clients, key writers and in presentations to prospective writers.

• Other Duties as assigned

Bring your VIBE:

• 3-5 years of experience in contract review, client interaction or client services

• Familiarity with Christian music industry preferred

• Four-year college degree in music business studies, recording industry program. Relevant experience in contracts, copyright, and intellectual property are a plus

• Experience with contract review and interpretation required

• Recommended music business course work or internship experience

• Proficient in Microsoft Office Suite

• Highly organized and detail oriented

• Strong ability to multi-task

• Excellent verbal and written communication skills

• Demonstrated ability to communicate with diplomacy

• Strong ability to speak publicly and build trust in corporate presentations

• Substantial knowledge of music publishing and/or intellectual properties

• Substantial knowledge of copyright administration and royalties

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

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