Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The role ensures all engagements are planned and delivered in a structured and consistent manner, while supporting broader efforts to standardize processes and improve coordination across the Client Services function.
Job Requirements:
On-Site Engagement Support
• Provide support during client visits, managing coordination across all components
• Oversee day-of logistics, timing, and execution to ensure smooth delivery
• Address issues in real time and maintain alignment across teams
Logistics Execution
• Coordinate planning and execution of logistics for client engagements
• Ensure readiness across facilities, scheduling, access, and coordination teams
• Utilize structured tools such as run sheets, trackers, and checklists
Standardization & Process Application
• Execute against established engagement playbooks and tools
• Ensure consistency in planning and execution across sites
• Identify gaps and contribute to process improvements
Cross-Functional Coordination
• Align with Client Services, Operations, Facilities, IT, HR, and site teams
• Ensure clarity of timelines, responsibilities, and deliverables
• Maintain strong coordination across all stakeholders
Broader Client Services Support
• Support planning, coordination, and reporting across CS initiatives
• Contribute to improving workflows and tools
• Provide support across regions as needed
Performance & Continuous Improvement
• Monitor execution quality and consistency
• Capture feedback and support refinement of processes
• Identify opportunities to improve coordination effectiveness
Qualifications:
• 5–8 years in coordination, client services support, or similar roles
• Strong attention to detail and organizational capability
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder coordination and communication skills
• Experience in multi-site environments preferred
• Hospitality, events, or client-facing coordination experience preferred
• Exceptional written and verbal communication, including pubic speaking
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- 5-8 years in coordination, client services support, or similar roles
- Strong attention to detail and organizational capability
- Ability to manage multiple priorities in a fast-paced environment
- Strong stakeholder coordination and communication skills
- Experience in multi-site environments
- Hospitality, events, or client-facing coordination experience
- Exceptional written and verbal communication, including public speaking
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
