Client Onboarding Manager

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

The Manager, Client Lifecycle oversees the team and processes responsible for guiding clients through onboarding, deployment, documentation, and transition into steady-state delivery. This role ensures clients receive a seamless, high-quality experience while internal teams are set up for long-term success.

You will lead a team of Client Lifecycle Specialists/Engineers who deploy tooling, build documentation, configure systems, and partner closely with Engineering, Professional Services, Security (CoreArmor), Client Success, and Account Management to support a smooth and predictable onboarding process.

This is a hands-on leadership role that focuses on execution excellence, workflow consistency, and continuous improvement across lifecycle operations. The ideal candidate understands MSP/MSSP delivery models, thrives in cross-functional environments, and brings structure, clarity, and a client-first mindset to every stage of the onboarding journey.

Key Responsibilities:

• Lead and develop the Client Lifecycle team, ensuring consistent execution of onboarding, deployment, documentation, and transition workflows.
• Oversee tooling deployments and platform configuration across ServiceNow, Liongard, LogicMonitor, and Coretelligent’s standard technology stack.
• Ensure accurate client documentation and smooth handoffs between Lifecycle, Engineering, Security, Professional Services, and Client Success teams.
• Build, refine, and standardize lifecycle processes, SLAs, templates, and communication workflows to improve predictability and efficiency.
• Monitor onboarding progress, risks, cycle times, and readiness metrics; drive early escalation and corrective action as needed.
• Improve cross-functional visibility by maintaining dashboards, reporting, and metrics tied to onboarding throughput, documentation quality, and operational health.
• Identify friction points or delays in onboarding and implement process enhancements in collaboration with leadership.
• Partner closely with internal teams to coordinate timelines, reduce bottlenecks, resolve dependencies, and ensure alignment across departments.
• Drive continuous improvement initiatives that enhance client experience, reduce onboarding defects, and increase operational scalability.

Required Skills and Qualifications:

• 5–7 years of experience in client onboarding, service delivery, project coordination, or lifecycle operations within an MSP, MSSP, SaaS, or IT services environment.
• 2+ years of people leadership experience (team lead or manager) with responsibility for coaching, development, and performance oversight.
• Strong understanding of IT infrastructure, networking, monitoring, and/or security tooling deployments.
• Hands-on experience using systems such as ServiceNow (ITSM/CMDB), Liongard, LogicMonitor, or similar operational platforms.
• Demonstrated ability to build or mature operational processes, workflows, and delivery frameworks.
• Excellent communication skills with the ability to explain technical information clearly to both internal teams and clients.
• Highly organized with strong documentation discipline and a focus on process consistency and quality.
• Proven ability to drive cross-functional alignment and lead teams through ambiguity and complex onboarding scenarios.

Salary Range for this position (depending upon experience): 

$100,000 - $115,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [email protected] for necessary arrangements.

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For information about the right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

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