Manager - Claims

Lead the end‑to‑end handling of complex and major loss contingency claims across multiple jurisdictions, with a particular focus on open market/facilitised event cancellation and non appearance, and facilitised film and contingent PV in addition. Deliver technical excellence, equitable outcomes, and outstanding customer and broker experience, while protecting policy intent and optimising indemnity and expense outcomes. Provide market leadership, and contribute to wording development, portfolio analytics, and reserving.Job Description

Company Description

IGI - International General Insurance Co. Ltd. is a leading international specialist commercial insurer and reinsurer with a global portfolio of Energy, Property, Construction & Engineering, Ports & Terminals, Marine, Financial Institutions, General Aviation, Professional Indemnity, Casualty, Directors’ and Officers’, Legal Expenses, Political Violence, Contingency and Treaty Reinsurance. Registered in Bermuda as a limited liability company, with operational headquarters in Amman, Jordan and offices in London, Malta, Bermuda, Norway, Dubai, Kuala Lumpur and Casablanca, we aim to deliver outstanding levels of service to our clients and brokers.

Key Responsibilities

Technical Claims Handling

• Own a complex caseload from First Notice of Loss (FNOL) to resolution, including coverage analysis, quantification, negotiation, and settlement (litigated and non‑litigated).

• Apply knowledge of contingency policy forms, both LMA and bespoke (particularly event cancellation/non‑appearance/ and some film production),

• Apply an understanding of underlying budgets and underlying contracts between clients and third parties, interpreting complex event/tour/production budgets and reviewing bespoke service contracts/deal memos etc.

• Commission and manage experts (loss adjusters, forensic accountants, meteorologists, medical experts, legal counsel).

• Set and maintain accurate case reserves; provide timely reserve movements and large loss reports.

• Lead coverage positions and strategy on major losses; draft coverage letters aligned with policy wordings and relevant law.

• Drive optimal outcomes through ADR (mediation/arbitration) and litigation management; instruct external counsel and manage panel performance.

Stakeholder & Market Engagement

• Act as a primary contact for insureds, brokers, coverholders, co‑insurers, reinsurers, and TPAs; chair technical claim reviews and settlement meetings.

• Coordinate with underwriting on loss trends, risk selection insights, and wordings

• Liaise with actuarial/finance on IBNR, triangulations, and portfolio reserving; support reinsurance bordereaux production/inwards bordereaux management. Manage claims MI integrity.

• Support reinsurance recoveries as required: produce accurate proofs of loss, respond to queries, and collaborate with RI claims.

Governance, Compliance & Data

• Ensure compliance with IGI standards and internal controls, including management of conduct risk and adhering to TCF initiatives, Maintain claims file quality (audit‑ready), data accuracy, and timeliness (in accordance with SLAs, KPIs).

• Contribute to Root Cause Analysis (RCA) and lessons learned, feeding back to underwriting and risk engineering.

Leadership & Capability Building

• Mentor and coach claims colleagues as required; provide file surgeries, peer reviews, and training on contingency topics.

• Represent IGI claims in product/wording forums; lead CAT/event response playbooks for large-scale cancellations

Required Experience & Qualifications

• 8–12+ years specialty claims experience, including 5+ years in Contingency

• Proven track record handling large and complex losses with USA experience, including litigated matters Strong familiarity with London Market claims protocols, and co‑insurance/reinsurance structures.

• Professional qualifications: ACII. FCII/Chartered Insurer a plus.

• Degree in Law, Business, Risk, or related discipline preferred.

Technical Competencies

• Policy & Coverage: Event cancellation/non‑appearance/ contingent political violence /film wording and extension/exclusion interpretation; Legal & Regulatory: Contract and insurance law, causation/proximate cause, warranties/conditions precedent; familiarity with UK/Lloyd’s, EU, US (E&S where relevant), and key APAC/MENA considerations.

• Financial Analysis: Event budgets, gross revenue and costs and expense validation, understanding of the Ascertained Net Loss clause and it’s operation, reconciliation of declared values, underinsurance, and sums insured; forensic accounting oversight.

• Reinsurance: Notice, allocation, reporting, and recoveries (quota share/surplus/XoL; claims control/claims cooperation clauses).

• Data & Tools: Claims platforms (Guidewire/Sequel/Sapiens or similar), Excel/Power BI; ability to build clear MI and dashboards.

Core Skills & Behaviors

• Decision quality under ambiguity; commercially astute with strong policy intent discipline.

• Negotiation & Influence with insureds, brokers, coverholders, co‑insurers, reinsurers, and counsel.

• Communication: Concise, defensible written positions; confident in market meetings and mediations Consistent and quality communication with the underwriting team.

• Customer focus with an ability to demonstrate empathy, clarity, and urgency.

• Ownership & Accountability for outcomes, leakage control, and claims lifecycle efficiency.

• Coaching mindset and willingness to share expertise.

• Resilience in high‑profile losses and media‑sensitive events.