Manager Channel Solutions

Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Fulfillment & Network Strategy (5139195)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Manager Channel Solutions will develop solutions to improve performance across the fulfillment channels of the ADUSA great local brands (PFS, CF and LM). Providing deep expertise in e-commerce fulfillment, they will work hand in hand with the channel development lead, ensuring that the ADUSA
brands stay at the forefront of e-commerce fulfillment capabilities, and helping the brands drive towards a profitable e-commerce proposition.
The Manager Channel Solutions will have the responsibility of developing new solutions starting with inception from strategy, building requirements and a technical approach through making them implementation-ready, with the objective of driving continuous improvement of the fulfillment channels.This role will be accountable for streamlining systems and processes within the channels, with an emphasis on driving productivity, order quality, on-time performance, customer and associate engagement. This role enables brands to achieve efficient execution while aligning with the customer value proposition, and growing sales capacity of the channels.
Working cross-functionally with Channel Development, the broader Fulfillment Strategy & Solutions teams, and teams in Product and Tech, this role supports the channel development director in establishing a strategic vision for the fulfillment channels, aligning them with ADUSA's omnichannel strategy and financial goals.They will actively seek input from ADUSA brand e-commerce leads and executive leadership within the brands, as well as ensure they stay on top of trends in the market and competitive landscape, to ensure comprehensive insights are incorporated. They will be instrumental in translating the strategic vision for each channel into an ambitious channel development roadmap that prioritizes, develops, and implements enhancements to IT systems, processes, and practices.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities • Collaborate with cross-functional teams (Product, Technology, Retail operations, etc.) to effectively translate CVP and efficiency drivers into specific business needs and propose enhancements accordingly.• Support the development of a well-prioritized roadmap for development and implementation, ensuring alignment with IT business systems for key areas within the channels.• Work closely with development teams and technical leads to ensure their understanding and alignment with the proposed approach and timely delivery of solutions.• Explore and implement diverse solutions, including technology, software, equipment to effectively address evolving business needs and drive continuous improvement within the channels.• Participate in the development of appropriately detailed specifications for system requirements so that they are clearly understood by IT development teams, by leveraging IT Business Systems Product Owners.• Act as an ambassador for the channel internally and be the primary point of contact for strategic inquiries related to significant business areas within the channel.• Effectively communicate key messages to stakeholders regarding deployments and escalate any issues to FS&S and/or Tech leadership as needed.• Interpret and adhere to standard legal, compliance, and business rules during program design and development stages.• Takes the initiative to keep both own knowledge of the e-commerce fulfillment space up to date and to maintain an awareness of developments in the retail and IT industry.• Role model partnership behaviors, build cross-functional connections, develop industry-leading expertise, put development front and center, and foster a culture of belonging.
Qualifications • Competent with IT systems, e-commerce platforms, and emerging technologies.• Intimate knowledge of store/e-commerce fulfillment processes and systems, and an understanding of fulfillment operations• Experience with the development of IT systems and system enhancements.• Bachelor's degree or equivalent experience.• Degree in Operations Management, Continuous Improvement or Computer Science, Computer Information Systems, or related fields would be beneficial.• 6+ years in a retail, retail eCommerce and/or FMCG environment
Preferred Qualifications • Deals constructively with problems that do not have clear solutions or outcomes.• Asks the right questions to accurately analyze situations, and ability to uncover root causes to difficult problems.• Accomplishes objectives despite obstacles and setbacks.• Facilitates an open dialogue with a wide variety of contributors and stakeholders.• Helps others achieve results.• Takes initiative in goal setting and quality of work. Works cooperatively with others across the organization to achieve shared objectives.• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels, in person and virtual• Expert collaborator and bridge-builder.• Excels at establishing and fostering inter-disciplinary relationships• Establishes clear responsibilities and processes for monitoring work and measuring results.• Shows great initiative in tough situations; excels at spotting and seizing opportunities.• Experience in a Product or Technology-facing role strongly preferred
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Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
Job Requisition: 388641_external_USA-PA-Carlisle